Holiday Inn Express Washington DC Downtown by IHG

I stayed at the Holiday Inn a few months ago for a conference, and it truly exceeded my expectations. From start to finish, the service was outstanding. I want to give a special shout out to Eyob at the front desk for his patience and efficiency during check-in. I had three additional rooms under different names but all needed to be on the company card. He handled the entire process with calm and friendly attention. A special thank you to Rachel Pope at the front desk who was fantastic. She helped me extend my stay seamlessly and even coordinated holding my bags so I could finish my conference without carrying everything around. Her professionalism and kindness made a stressful day so much easier. While I didn't catch their names, the valet staff were incredibly kind and accommodating th

Difficult to give a high mark for this hotel. There’s a lot they do that are hit and misses. Their front desk people are fantastic. They are friendly, helpful, and courteous. Special shout out to Rachael. The housekeeper is diametrically opposite. My wife and I stayed there for 8 days. Housekeeping did not bother to clean the room 4 of those days. And that’s 2 days consecutive at a time EVEN when we notify and requested them to clean the room! There was one time my wife spoke to the housekeeper to clean the room while we step away for the day and she said yes. Seven hours later we came back to our room only to find no towels and an unkept room. We were on the 11th floor. The breakfast buffet is a big disappointment. Breakfast time was 6.30 to 9.30 on weekdays and 7 to 10 on weekend. Brea

A special shoutout to Gary from valet parking and his colleague who handled night security, they truly made our stay exceptional. Gary was consistently friendly, professional, and incredibly helpful every time we needed our car. He went above and beyond to make sure everything was smooth and stress-free. His buddy on night security was equally impressive, always alert, courteous, and reassuring. Knowing someone was actively looking out for guests during the night made us feel safe and well taken care of.||Their teamwork, kindness, and dedication to guest safety and service really stood out and deserve recognition. Employees like them make a hotel stay memorable.

Positive: First, the young lady who greeted and checked me in upon my arrival was Amazing. She greeted me with a warm and friendly smile and explained all that I needed to know while I was staying at the Holiday Inn Express. The room was nice and clean. I'm ok now Negative: I had a very busy day out on Sunday and came in late. I had not really eaten much all day. I had food with me, so I asked the security officer, who approached me, for some salt. After a long discussion with two other employees, I sternly told no. No salt

Room was fine and the staff was good. But, first we did not expect to getting a corner room for our 20th anniversary as requested but we were flat out lied to several times. Initially they said it’s possible but upon check-in one of the staff said it’s for handicap guests only but that was a lie. Then their Sundry was out of soft drinks and each day we were told they should be stocking it soon but that never happened over our five day stay. This was the same for laundry detergent. So again, more lies. Then we were told the laundry was free upon check-in, but that too was a lie. Now the onsite laundry room for this large hotel only has one washer and one dryer which stayed in use throughout both of our final two days. As a Platinum Elite member, I’ve stayed is smaller IHG hotels tha