Holiday Inn Express & Suites Youngstown West - Austintown by IHG

Traveling for the holidays, we looked for a place to stop after driving 10 hours. We found this Holiday Inn Express. The reviews were all the same and appear accurate...nice staff and the hotel needed some attention due to wear and tear, i.e., carpets need attention. But, here's something people need to know about this location...apparently, according to the staff and my own experience, the "locals" like to use this location to party on the weekends. ||We arrived around 9:00 pm. We were greeted by the strong smell of weed as we entered the lobby. When we got to our room, we noticed a vacuum cleaner running on the floor above us...didn't really think much of it. We settled into bed and then heard some running and bumping above us. Thinking it was kids, we expected it to calm down. It didn't

I’ve stayed at many Holiday Inn Express locations, and this was unfortunately the worst experience I’ve had with the brand. The carpets in the hallways on both the first and second floors were extremely dirty, with stains and dark traffic paths throughout. The carpet around the breakfast area was also very dirty and looked neglected. Inside the room, the carpet had multiple stains, and there were splashes on the walls that looked like coffee or another beverage. The tile floor and grout in the bathroom were also extremely dirty and honestly pretty gross. Overall, the cleanliness throughout the hotel needs serious attention. This stay did not meet the standards I expect from Holiday Inn Express.

Positive: location. much was acceptable: bedding & towels clean. 1 staff member took my questions seriously. Negative: Mold & stink in sink drain. Mildew in tub grout. 3" thick frost in freezer. Carpets heavily stained. Light bulb out. Breakfast FAR below standard: meats pale & unappetizing. almost no condiments (just ketchup & hot sauce)

What an absolute horrible start to my stay. The lady at the front desk “Kristy Stapleton” was extremely rude with a worker trying to access equipment. I actually could not believe how she acted about a guy trying to access a laundry area. She acted like he was trying to access the cash drawer or a big money vault in the back where they hide all the gold at this location lol! Felt bad for the guy because it was pretty obvious he was just trying to do his job. It wasn’t like this was 10pm either we are talking about 5pm on a Monday. Horrible customer service and could not even believe how this old hag acted 😂 pick somewhere else with better customer service.

Upon checking in on January 12th the guy work the desk around 1130pm was not very pleasant at all. Was not offered my diamond elite bag like normal, and wasn’t greeted really at all. Not sure what’s happened at this property but it just seems to be going down hill.