Holiday Inn Express & Suites Vancouver Mall/Portland Area by IHG

The rooms smell moldy, lots of party noises all night. All of that is hit and miss but what I could not stomach was seeing cook who was serving the food at the breakfast bar SCRUBBING the bathrooms and cleaning the lobby floors, I mean with what this place charges you'd think they could afford a second or third employee to clean and keep the kitchen employees in the kitchen.

Crystal was on duty when we arrived at 10pm with no reservation. Our Airbnb was not ready and we had already shopped for groceries. We were exhausted, hungry and on the verge of tears. Crystal was sympathetic, and SO helpful. She said we could get pizza delivery, store our frozen food in their freezer and she booked us a room, which was spotlessly clean and extremely comfortable. Breakfast was wonderful with bacon, eggs, pastries etc. Because of Crystal, our difficult evening suddenly turned out perfectly.

I really enjoyed my stay here. The staff were all very nice, room was clean and comfortable and I felt the location was nice. Breakfast was great with lots of options.

I was very pleased with the hotel room and the amenities provided. The refrigerator, microwave, and Keurig worked great. Large pump bottles of shampoo, conditioner, body wash, hand wash, and lotion were included in the bathroom. The bedding was clean and softer than the linens at many other hotels. The complimentary breakfast included so many options, and everything appeared to be fresh and delicious. My only complaints are minor and can be easily resolved or planned for: The soda vending machine was not very cold, the toilet paper holder was poorly placed and did not hold the roll very well, and the TV lacked streaming capabilities. Overall, I would highly recommend this hotel!

Positive: Nice and clean Negative: Booked specifically for having a pool. Was told pool was not available due to maintenance when we got there. No warning on the website or communication.