Holiday Inn Express & Suites Sweetwater by IHG

We are regular patrons of Holiday Inn Express. This location did not come close the meeting the standard we have come the expect. There was garbage in the stairwells during the duration of our stay. The pool area was beyond disgusting and in useable. The room itself required the door to be forcefully pounded in order open it. Once inside, the toilet ran and the sink drain was broken. When I brought the cleanliness issues to the attention of management, I was met with frank hostility. Take a hard pass on this location.

Wow what to say about that place. I felt like super 8 would have been better… rooms were dirty old and falling apart. As well as the ceiling in the bathroom was hanging down. There so close to a fire it’s Not even funny. I wish we could give neg stats cause this place by far the worse I’ve been in a very long time.. not to Mention the staff was banging stuff around all night mopping the floors or smearing the dirt around all night. Very loud at 2:15 am. Like have some respect for ur guests. Should be paying us to stay there at night.

1) No elevator. Other reviews have complained for months about this and ownership has done nothing. |2) Phones don't work. Tried to call and make reservation and was routed to a supposed IHG reservation agent. They tried to scam a $251 room rate for a room you could book online for $146. Owners may be part of the scam attempt. |3) Rooms are completely worn out; tile coming apart in bathroom, stains, bed worn out... |4) Much nicer La Quinta 1/2 a block away. Go there.

Positive: The breakfast was excellent Negative: The front desk was mean and rude to the lady working in the breakfast area. The fire alarm kept being set off by broilers.

This establishment has been a source of significant disappointment. Upon my arrival from California, I encountered several issues that severely impacted my stay. Firstly, my room was infested with roaches, and the pool was in a state of disrepair. Additionally, the laundry room was out of service. Notably, I had driven from California and was in need of washing my first room’s bathtub, which was malfunctioning and unable to drain. Despite my efforts to address these concerns, I have been met with a lack of responsiveness from the corporate and site management. I have made multiple phone calls and requests to both, but have received no acknowledgment or resolution. The assistant manager, who was informed of the situation, repeatedly assured me that I would receive a phone call back, but t