Holiday Inn Express & Suites South Hill by IHG

The staff here was nice from check in to check out, front desk gentleman that checked us in Amazing (African American young man)housekeeping, breakfast lady. So 2 complaints, our room 217 across from the elevator smells like something died in it. To the point where my husband stood on a chair to look on top of the closet, pulled back the refrigerator, looked under the bed. We are not complainers and honestly after driving 12 hours we just wanted to go to bed so we didn't move. I carry bath and body works room spray always. Well the next day it was worse so we went to the gas station and bought little trees air freshener and hung them in the room. Then the next day we bought Odor neutralizing spray Ozium and that did not help. As we were checking out we let the housekeepers know that the ro

The hotel is new and is right off the highway. The room was clean and the staff were all very friendly. ||Unfortunately despite being new the beds were already worn out and sagging. The reason for the low rating is the lack of any type of soundproofing. You will hear every footstep in the room above you and can hear the conversations in the neighboring rooms. There is no external soundproofing either. You will hear conversations of people in their way in and out of the hotel. Around 3 am the night of my stay the fire alarm in the building caddy corner across the street began going off and went on fire about an hour. While this is not something the hotel can control, you should not hear it in your room so loudly as to wake you up. ||Unfortunately this hotel was built cheaply and it shows. I

How’s this place got 4.5 rate? I walked into my room with bugs in there, then moved to another room with hairs all over the bed, dim low lights in bathroom, broken door , thermostats on the was missing, smelly room. I didn’t want to switch room for third times because if the first two is bad then that means all is bad! No apology was given and they were surprised by that and keep asking which rooms ? Really? Exterior never fools me. I left. The area proven where I was at and will never come back here and do not recommend staying here.

Positive: The beds and the breakfast that was included was great Negative: The rule about not letting people within 60 miles stay. I live 70 miles away and I had to get my friend to use her ID to check us in.

It got the job done, but it was in a horrible location. The only thing around was a Loves gas station with a Mc Donald’s and Subway attached to it. A block away was a Mexican restaurant. My room was huge. The water was hot, once I had them fix something, which it took them 2 days to do so. It seemed liked they picked and chose when they came in to clean the room. I ran out of stuff before they would swap it out. I also was missing items like a bath mat that I had to ask for upon getting to the room. Breakfast was decent. They had real bacon. The gym was ok. They have laundry on site. So again, it wasn’t the best, but if you are passing by and are tired and need to sleep. It will definitely work. Staying for a week like I had too, you may have to bring some things to their attention.