Holiday Inn Express & Suites Savannah W - Chatham Parkway by IHG

We were greeted each time we passed by the front desk. Parking was good and had spaces for those pulling trailers. The rooms was a nice size and very clean. Soap, shampoo, conditioner, body wash, hair dryer, tea, and coffee provided in the room. The shower (pressure) is amazing ;). Complimentary breakfast was fine for the circumstances. Used the treadmill with no issues.

We ended up giving this hotel a hard pass and left immediately due to huge safety concerns.||||After making a reservation online while driving up from Florida, we drove up late at night after driving on the road for 8 hours, desperately needing sleep for our family. |||| The outside of the hotel complex was completely dark! Not even streetlights or lights in the parking lot were on, and it felt really unsafe. ||||Worse, the hotel lobby was fully open, the overhead light on front lobby door was off, the main lobby was dim, and no employees were inside! ||||My husband walked around inside the lobby looking for someone, and a few people walked up to our car outside where I was alone waiting with our small child. I called him and we left immediately. ||||There is zero security at this hotel. D

Positive: Very Clean hotel and convenient location! Easy trip into downtown or to I-95. Quiet area. Negative: ""

We regulary choose to stay at Holiday Inn Express and Suite hotels. We find them very satisfactory. However, we would not stay again at the Savannah Chatham Parkway hotel because there appears to be a fundamental problem with heating the lobby and breakfast area. Very bad first impression. The lobby was so COLD that reception staff wore outdoor clothing, morning and night. It was too cold to eat in the breakfast area. The heating system was not broken. This was a problem with design, including windows that weren't of good enough quality or were poorly installed. I expect this is an expensive problem to fix. But IHG has the resources to remedy this problem. Customers, and staff, deserve much better.

We had a wonderful stay! The entire staff was very friendly and accommodating. Hotel was clean, beds very comfy and the location was a perfect location. Easy access to downtown. We will definitely book our next stay in Savannah here!