Holiday Inn Express & Suites Salt Lake City South - Murray by IHG

The only thing good about this location is that there close to the hospital my son had a tragic accident and the last thing you want is to come and check in and not be greeted by the staff and to later find out she's the supervisor for the front desk and I believe her name was Hana. And then to deal with the same situation when checking out only this time the staff was in the back I had to shout out to let her know we where there checking out and I didn't catch her name but it started with a N and I did tell her I was going to contact her supervisor and then come to find out the women I encountered when checking in was her supervised shoking. We've been loyal customers for 5 years the only good incounter we had during our stay was from the breakfast attendant I believe her name was Ashley

This hotel was excellent! The young lady who checked us in was very helpful and knd. The only problem we encounter was there was no hairdryer in the room. The girl was working alone at the desk and could not assist me causing me to go out with a wet head...but that was all

I chose this property as the host hotel for our event and I made a huge mistake. It was difficult from the beginning to the end. Just getting the room block was difficult. The managers weren't responsive at all. I had to email over and over again to get the agreement and once I finally got a room rate, I needed a link for the athletes so they could book their rooms and that took forever to get the link. It was a lot and just too late to try to find a different property. I arrived and it just got worse. I expected to at least finally meet one of the managers but that didn't happen and the folks there didn't even know our group was coming until the day before so they weren't fully prepared at all. The girl at the front desk didn't want to be bothered or helpful at all. Lavinia not only didn'

We booked a room through our IHG account. We got in later in the evening and were tired from driving and hungry. When we got to our room there wasn’t bedding for the pull out couch. My son went down to the desk to ask for bedding and the lady told him there wasn’t any and gave him a sheet. He came back upstairs and relayed the information so I weren’t down the desk to talk to the lady. She informed me that the bedding was dirty and there wasn’t any she could do. I asked her what we were supposed to do and she said that it wasn’t her problem and there was nothing she could do. I told her I wanted a refund and we’d go stay somewhere else. She yelled at me and told me she didn’t like my tone and continued to yell at me while walking back to the office. She called her manager and then came out

Positive: Nothing Negative: We have stayed at several Holiday Inn Express hotels. This hotel the worst food choices. No oatmeal, not even instant. Eggs were little, flat. over hard fried eggs. No omelets or scrambled eggs. No boiled eggs. No bananas. No sugar free syrup.