Holiday Inn Express & Suites Roanoke Rapids SE by IHG

Honestly, I don’t even know where to start, as the overall experience was very disappointing. There was a persistent musty smell throughout the hotel, especially in the bedroom. It was difficult to identify the source, but sleeping in that environment was extremely uncomfortable. I had to use perfume in the room just to make the night tolerable. The hotel appears old and poorly maintained, with visible signs of wear and a general feeling of insufficient cleanliness and upkeep. Soundproofing is very poor. Conversations from neighboring rooms were clearly audible, doors on our floor were constantly slamming, and guests were loud until around 3:30 a.m. As a result, there was no proper rest, and we eventually woke up at 6:30 a.m. to leave as early as possible. Breakfast was very low qualit

We were 4 adults needing a place for an overnight on our trip from New England to Florida. We needed a room with 3 beds. This was perfect! Two queen beds and a pull out sofa. For what we needed, I would recommend. To stay longer, probably not my first choice. It was dated and needed some TLC. No bedding for the couch, no hair dryer in the room, phone to front desk did not work and bed was way too soft. BUT, again, for a quick overnighter, great value! The staff was exceptionally friendly and welcoming. Breakfast was your average hotel buffet but we appreciated the staff's attention to detail and care.

We stayed one night while traveling. The staff at the front desk both that night and in the morning were super friendly. The rooms were clean and spacious, the beds and pillows comfortable. The breakfast was typical continental breakfast choices, but area was clean and the gentleman overseeing that area was attentive, helpful and friendly. The hotel is easy to get to and right off 95. There are several restaurants and stores in that area. Would definitely stay again!

Positive: The location to the 95 was great, easy to get to Negative: Receiption was awful. The person on duty spent 20 minutes on the phone with what seemed like a colleague from another hotel, complaining about being questioned on food purchases and hotel capacities. During this time, I stood waiting to be greeted.

Great stay. The customer service and women at the front desk are amazing! I unknowingly left my Ipad behind in the room and they called me and were able to return it to me. So honest and kind and helpful! Room was clean and comfortable.