Holiday Inn Express & Suites Raleigh Durham Airport at Rtp by IHG

Nate, the shuttle driver made our stay exceptionally pleasant and safe. We had to get a Lyft a few times but when Nate was there he made sure to get us where we needed to go. The room was clean and it was quiet. I didn’t care for the breakfast bar. Food seems like it was microwaved more than once and was not appealing at all. I would give it 1 star. Aside from that 5 stars for everything else.

This is a clean and well-run hotel. The rooms were nicely decorated, the beds were extremely comfortable, and the staff were friendly and efficient. I stayed overnight prior to a flight from the Raleigh-Durham airport and was able to park my car in the hotel's lot at no charge for the week I was away. This convenience along with the hotel attributes mentioned above made this a great choice and I will be staying here again. The airport shuttle driver was especially helpful and friendly.

Rooms are always clean, breakfast is good, but 5 times my husband and I have stayed here and when we check in, we've asked for a 2pm late checkout. And 5 times, the next morning, housekeeping knocks on the door and asks if we have late checkout. And 5 times someone from the front desk either calls the room to verify late checkout or comes and actually knocks on the door to ask us face to face. And 5 times I've responded "yes, we asked last night for a late checkout." There's definitely some miscommunication issues from the night staff to the morning staff for this to have happened every time we've asked for a late checkout. I find myself dreading the next morning when I know we've asked the night before, waiting for the inevitable call or knock for someone to ask. We stay at this hotel qui

This was not the original hotel that I was supposed to stay at during my time in Raleigh-Durham. I booked this reservation the same day. I arrived to the hotel about 30 minutes after I booked my room. The initial front desk representative was very kind. She showed empathy when I told her my situation. She recognized that I was a club member and offered me complimentary snacks. My check-in was quick and seamless. The hotel smelled amazing and very inviting. As I got to my floor, the cleaning staff on that floor greeted me as well. Walking into that beautiful hotel room, so clean and smelling so amazing, I could almost cry. The last hotel that I was at was horrible! It was such a breath of fresh air to be somewhere that believed in great customer service and cleanliness. Each time I went

It was an ok place to stay. Room showed age. Breakfast was outstanding. People were very nice. A good staff. Location for me was just fine.