Holiday Inn Express & Suites Pigeon Forge - Sevierville by IHG

Absolutely excellent stay!! The rooms were so nice. We loved the split bedrooms!! The desk attendants were so lovely and welcoming as well! They placed us in a room with direct access to the outdoors because we had our Frenchie with us. Cannot recommend this hotel more!! Five stars!

While the IHG website says this is a new hotel, in actuality, this particular Holiday Inn Express was built in the early 1990s. It's been renovated, although the design is not the newest Holiday Inn Express design. Some of the renovation work was shoddy as you can see gaps where flooring meets the wall or gaps at the baseboard. Likewise, the headboards behind the beds were loose and didn't seem affixed to the walls. ||The lobby was clean and smelled freshly sanitized, which gave a good first impression. While the front desk staff were polite, they completely ignored my IHG One Rewards elite status — no welcome amenity, no bottle of water, and not even a basic acknowledgment. They also never asked for photo ID at check-in, which struck me as a serious lapse in security. The same thing happe

On arrival the front desk staff was friendly and got us checked in quickly. Once we got to our room we found our sheets on the bed were not clean. We found several hairs and crumbs in the sheets. There was food under the sink by the bathroom. Housekeeping came to change our sheets and while pulling the old sheets off two socks fell onto the floor. The room was older and needed updates. Breakfast was good with several options. I usually love this hotel chain, but this one doesn’t live up to expectations.

I usually don’t like to leave bad reviews. I had two room reservations for Dec 21-Dec 22 2025. Unfortunately the rooms were not up to our standards and unsanitary. I found hair in both beds of the room, a roach leg in another bed. Rooms smelled like smoke. I’m very familiar with housekeeping and hospitality being I used to be a housekeeper. I tried to be understanding, the front desk representative was willing to send a housekeeper to change the bedding. Upon coming to change the bedding the housekeeper look like she came straight from her house, unkept, no uniform or housekeeping cart—didn’t know any English with the bedding in her arms. I was refunded for one room but unable to get refunding for the second room. I spoke with a manager and she stated that Capital One Travel uses a third

Clean, great hospitality, modern and spacious rooms. Location is close to all attractions. Bonus it sits on the hill so if you exit left off the property you can take the back roads and reduce the pile up on the main road. Love this place and will stay here again on my next visit.