Holiday Inn Express & Suites Norwood-Boston Area by IHG

Alert! Google needs to specify exact locations of these hotels. This descriptive headings are confusing. This particular hotel is in Milford, Ma off 495 south, yet we were asked to review Norwood, Ma, Holiday Inn Express! Clarification: We did not stay at this hotel! We stayed at the Milford, Ma location! We like the location while visiting family in Framingham, but lately we’ve noticed this hotel is in need of improvements. A few issues were immediately noticed. Had to get additional keys multiple times after failed attempts to get in inside our room. Keep in mind that if you want a private bathroom as to not disturb your partners sleep, best to go to another hotel. The sink and wash area are open to the room separating the toilet and tub. Fine if you appreciate the convenience, but exp

I arrived to a clean room and was able to check in early. Friendly, helpful service from staff. They quickly replaced a wobbly desk chair for me since I had several hours of desk work to do. A clean room and attentive service are two things that matter the most to me. I received them here. There is room for improvement with the continental breakfast. The eggs could have been better, and I experienced problems with the juice dispenser. But overall, it was good. Thank you for the room upgrade. The bed and pillows were quite comfortable. Most of the furniture was in fine shape, although the sleeper sofa, which I did not need, could stand to be retired. I would stay here again. Thanks

We had a great 2-day stay here. The hotel is clean and functional. The room was spacious and our family could stretch out without being in each other’s way. ||The very best part of the stay was the friendly and helpful staff, especially Melissa C., the front office manager. She made check-in super easy and fast. She called us when our room was ready and was extremely helpful when we asked questions about the hotel or places nearby.

Great service, front desk professional was very informative of the area and extremely accommodating my request for low floor. I did get solid sleep, for it was very quiet and peaceful and beds were extremely comfy. The room was so clean and was very impressed with the staff, as well as the great breakfast, with delicious muffins, bagels, eggs, turkey sausage, pancakes and yogurts. Thanks so much for a great experience! Best regards, Trac

I was initially very pleased with my room and experience as the beds and bedding were so very comfortable. The color scheme of the decor is very pleasing. The hotel and the room in the hallways are very clean And a relatively quiet stay. I was able to use my rewards points for the night which was greatly appreciate it. My microwave did not work but Josiah at the overnight front desk was amazingly helpful, the sundry shop had a nice selection of convenience foods. What I did not like was that I received the dingy list towels ever and not even enough. And then when I overslept in the morning and asked for a late check out until 1130 and could I please have a bath towel to take a shower, I was denied! Check out was at 11 AM and I requested 1130 at least. Then I did not receive my to go break