Courtyard by Marriott Boston Norwood/Canton

I am extremely disappointed with the treatment I received at this Marriott property, particularly from Assistant General Manager Chevoni (Chev) Ormsby Johnson. Before I even reached the reception desk, her demeanor was dismissive and unwelcoming. She repeatedly insisted she could not assist me and told me I needed to print documents elsewhere because the business center was closed. As an out-of-town guest with nowhere else to go at that hour, I calmly explained my situation and asked for help. Rather than attempting any solution, she denied assistance outright and continued to speak to me in a rude and condescending manner. At one point, she abruptly grabbed my ID from my hand in a way that felt aggressive and demeaning, as if I were being treated like a criminal rather than a paying guest

Nice property. Unfortunately the renovation did not benefit all rooms. The location is wonderful, right off the interstate but secluded with woods and walking paths. The indoor pool looks perfect, but unfortunately it’s closed without good reason. Also, the bathroom does not have lotion, toothbrushes, or other toiletries except soap and shampoo. The room has zero water bottles. The gentleman at the front desk was kind but I wish he asked if we needed water bottles or toiletries or if we were rewards members. Water pressure in the shower was weak, but the water was hot and soft.

Subject: Disappointing Experience with the General manager "David", and "Don" a front desk stuff member at the Courtyard by Marriott Boston Norwood/Canton hotel/300 River Ridge Dr, Norwood, MA 02062. On December 5 To December 6, 2025||||I’d like to share honest feedback regarding my recent stay, specifically concerning my interactions with "Don" front desk.||As a Titanium Elite member, I was deeply disappointed by the lack of professionalism shown especially by "Don" who, as the Front Desk stuff member who should be setting a standard of hospitality. Instead, he was rude, dismissive, and unwelcoming, which is completely unacceptable for someone in his position.|David, the General manager was similarly unhelpful and unprofessional, after My interaction with Don, the General manager instead

Lovely hotel with great staff. I was there for a wedding weekend. We had all of our meals in the hotel. The space and the service were excellent. The staff is extremely professional and courteous. I observe the Jewish Sabbath and needed some help over the course of the day. The team was so accommodating. Specials thaanks to Jen, Kerri, Jules, and Kempas.

One of the worst hotel experiences I’ve ever had. Absolutely unacceptable. We stayed here over Christmas 2023 and were forced to change rooms four times due to serious health and cleanliness issues. Two different rooms on two different floors had cigarette smoke pouring into the room through the vents, making them uninhabitable. At one point we were moved into a room with a couch that was soaked in urine. The pee smell was unmistakable throughout the room and was coming from the couch. At that point, after already moving multiple times, we asked if the couch could simply be replaced instead of uprooting us again. The front desk attendant flatly refused and forced yet another room change. When we tried to move the urine-soaked couch out ourselves because we were exhausted and no one wou