Holiday Inn Express & Suites Monroe by IHG

We had an amazing stay at this location! The front desk attendants were very friendly and welcoming, the rooms were very clean and made up very nicely, and the complimentary breakfast was delicious! If ever in the area again, we would love to stay here!

Great hotel. The room was quiet, renovated and large. The bed was very comfortable. I’ll definitely stay again next time I’m in the area.

My family and I love coming to this hotel because it is so cozy. The staff is so helpful and inviting. They always greet you and talk to you with a smile and they genuinely seem interested when they are talking to you. Our room was so clean and comfortable. The kids slept so soundly and it was nice to have a quiet and relaxing trip once again here.

We booked two adjoining rooms with a specific bed setup a month in advance to accommodate our family and babysitter. Upon arrival, we were told our rooms weren’t the types we reserved and were placed on different floors. They were able to get two rooms next to each other but not adjoining and still not the room types we had booked, which left us with a very impossible sleeping situation. We had to purchase an expensive baby monitor and I had to forego many of our plans because our sitter couldn’t safely watch the kids in separate rooms. Both rooms had broken blinds, missing towels, and dirty fixtures. Staff seemed unprepared and like they were setup to fail, we asked for more towels (there were only four between our two rooms and we have a family of 6) and were given hand towels and told

Holiday Inn Express and Suites are our preferred hotel and they seldom disappointment. This location was surprisingly different. The room was spacious and most the of amenities were well maintained. Most of the issues were small but there were surprisingly many. We needed to use the self service laundry which they had and was not working. In the room: toilet seat broken, shower dirty, missing hair dryer, no body wash in shower, and only three tissues in the box. Breakfast was good, hot and well stocked except for the orange juice concentrate out, was replaced in about 10 minutes.