Holiday Inn Express & Suites Milwaukee NW – Park Place by IHG

Should have looked at reviews. Didn't see them until after booking. I stay in IHG properties 100+ nights a year. Lots of Holiday Inn/express all over the US and europe. When you stay in that many different locations you get a feel for where the management stays on top of things and where they don't feel committed to customer experience. This one was definitely below average. The shower was filthy. Not like a missed a spot kinda way but a hasn't been cleaned in a while kinda way. Greasy fingerprints everywhere, grime in all of the corners/shower rails, hair on the floor. No laundry detergent at the little shop. The only reason I'm here is the holiday inn towards downtown had a water line break so it lost hot water. Checked out after 1 night will probably give the property to the north a

Unfortunately I had a broken toilet. The bathtub and bathroom was not clean properly. There were no garbage bags in the waist baskets and when I attempted to reach staff not once not twice four times there was no answer when I went to the counter there were nowhere to be found until the morning

WARNING BED BUGS! Do not stay here unless you want horrible service and a headache. Pool was closed (the whole reason we stayed) and woke up in the middle of the night and saw MULTIPLE BED BUGS. Moved rooms, staff said manager would be in contact with us in the morning. Well I called many times, they wrote down my number each time and we’ve never heard back. It’s been 2 months. Not even an apology or refund for the night. I can’t believe it. Do not stay here.

We stayed here for 4 nights. A fire alarm went off 1 night at 10:30 pm. Every guests went out of their room. State of bewilderment was in their eyes. Fire truck was not present. Front desk agent was not present to answer questions. Management mentions nothing of it the next morning. Nothing was compensated to guests. The hotel is not well-kept even in its renovation stages. Contractors smear rubbing compounds over the tub, making it looks dirty. Carpet has moldy smell. Hallway entrances are engulfed in marijuana smell. Entrance road desperately need paving. There are potholes everywhere. Broken glass can be seen near the dumpster. Breakfast buffet is abysmal. No fresh fruits. They serve the same thing throughout each day. The workmanship isn't presentable. This probably tops the

Our stay at this hotel was deeply upsetting and unacceptable, particularly due to the way my autistic son and his legally protected service animal were treated. From the start, staff questioned our service animal and told us she would need to stay in the car, which is a clear violation of ADA laws. My son’s service animal is trained to prevent elopement (running off) and is essential for his safety. The following day, we were given a noise complaint at 11:00 a.m. while we were leaving to go swimming. Staff claimed my children were “running in the hallway.” My son does elope at times — that is exactly why he has a service animal. He briefly ran down the hallway, his service dog followed, and his older sisters immediately returned both of them to the room. This situation was handled respon