Holiday Inn Express & Suites Lawrence by IHG

We are extremely disappointed with how a serious sanitation issue was handled during our stay, especially on Christmas. A young child in our room became sick and vomited on the floor. We cleaned what we could and contacted the front desk three times before anyone answered. When someone finally came to the room, they arrived with only towels and a small linen bag and stated they “don’t clean that” and did not have any disinfectant or biohazard cleaner. When asked how the hotel would normally clean a room if a guest was not present, the employee became dismissive, said she would call management, threw her hands in the air, and walked away. While I briefly left to purchase proper cleaning supplies myself, I decided to leave a video chat up on my IPad because her attitude worried me leaving

The beds are very good. After that it's all downhill. Rooms are furnished to cut costs, yet the rate including taxes is $261 a night! No water pressure in the shower, i.e., "spring rain". Lighting so poor in bathroom that you can't see your face closely when you shave. No bar soap, only body wash. 1 ply, reduced-size facial tissues. 1 ply toilet paper. Continental breakfast included cold scrambled eggs, cold potatoes, bananas that are a couple weeks old, sugary instant oatmeal (no hot homemade), no butter. The corporate office should come down hard on this franchisee.

This seems to be a well-run hotel. It’s clean, the staff are friendly and helpful and there are some nice touches - good coffee available 24/7, the breakfast seems well presented, pool and hot tub are ok and there is a Walmart and a target right by it. Only downside was the gym is very small.

Positive: Clean, no pets, non smoking, rate, nice clean pool. Negative: If there was any noise in the hallways, which there was, we could hear everything, conversations, crying babies, etc. at the most inconvenient times, middle of the night or very early morning. This destroys the feeling of privacy and quiet retreat.

Facility as a whole is pretty clean, no complaints there. It's the little things for me like the hole in the wall that they just hung a piece of matching wallpaper over, the trim around the a.c. that's not attached to anything, the actual hole in the wall behind the bathroom door, the bathroom door that doesn't always lock. Things should be fixed as they come up not when they pile up. The pool and gym are very small at this location which was a little disappointing. Edit from 4 stars to 5. Within 12 hours of my review being posted the took action and repairs each item I had mentioned in the review.