Holiday Inn Express & Suites Houston NW - Hwy 290 Cypress by IHG

Worst service I've ever experienced at a hotel. The lady who worked the desk at 10:30PM on 12/23/2025 was so extremely rude for absolutely no reason. It even escalated to the point where I had to call the police which is just not what I wanted to be doing this Christmas holiday. Earlier that day, at 8:52PM, I had called and spoke to the front desk to discuss details and policy before booking online. I specifically called to ask what their policy is on service dogs because even though public/private facilities and public/private businesses cannot legally require papers, certifications, or medical documentation for a service dog, a lot of people are not aware of that. If they say they require papers, I'll let them know about the Federal American Disabilities Act (ADA) and the Texas Human Res

Clean and quiet but I was not expecting a $125 incidentals charge in addition to the room rate. The last two hotels I stayed at removed the incidentals charges ($50) immediately after I checked out. This hotel holds for 3-7 business days.|Breakfast was ok but I could have gotten the same at McDonalds. Eggs were cold and they ran out of yogurt and biscuits. |I will not stay here again.

I move across the US for work and on average spend over 100 days a year in hotels. This was one of the worst hotels in regards to customer service (or extreme lack of) I’ve stayed at. Check in was not good. No recognition of status, didn’t ask if I wanted points or welcome amenity, didn’t tell us hours of breakfast or even where the elevators were located. Each time you walked in the front door the front desk employee was sitting in a chair in the corner and never welcomed you or even acknowledged you. Every employee should read the book Unreasonable Hospitality. It’s a great training tool. On a positive note the hotel is very nice. Clean and newer amenities with a decent hot breakfast. Beautiful pool and enough parking for regular cars and trucks. It’s right next door to a delicious food

Hotel had a microwave and fridge which was very useful for a week's stay. Amentities could improve, as, there was no separate disposal bags in the loo for sanitary pads. The coffee makers in the lobby available all day which was helpful as the rooms only had a Keurig.

I stayed for the Christmas holiday, the staff is Horrible, room service Horrible. I had to ask numerous of times for towels to shower they brought them whenever the choose then my trash never got taken out they never came in not once to tidy up the room Not At All!! When checkout date came Saturday. The manager was there unconcerned when I told her about my experience. I will never ever stay at this location again. Breakfast was decent the only positive thing I can say.. everything else is horrible. I’m always the type to pack soaps extra things. Because if I was waiting on staff it wouldn’t happen.