Holiday Inn Express & Suites Houston North I-45 Spring by IHG

I probably should’ve done more research on location and the hotel itself. The staff was great! I was on business alone and there were a bunch of construction men. Never felt threatened at all but would’ve probably chose a different location. The floor going to my room felt like it was falling in in some places. It was interesting. Room was okay. Clean ish- could’ve used some tlc in other areas. But overall an okay stay for two nights!! Breakfast is always a plus!

I stayed 3 days and had a terrible experience. I was moved three times: the first two rooms had broken heaters, and the third finally had heat but the appliances didn’t work and the in‑room phone was broken. The hotel was dirty—filthy showers with dirt running off, old coffee in the sink, and black mold.||||The morning front‑desk agent, Jerry, was unprofessional—constantly outside on smoke breaks, ignoring calls, and even bringing friends to hang out while on the clock. At 11:45 AM (before checkout) I asked to extend one more night due to my disability (heart condition) and the Houston heat. He refused and threatened to call the police at noon, even while other guests were still checking out. Customer service later confirmed rooms were available.||||This violates the Americans with Disabil

This was a last minute stay. The beds were comfortable and our check in rep was excellent. The TV was not operating at first but the front desk talked me to the troubleshooting process. Inside of the tub was slippery. Reported that to the front desk upon departure. The ground were nice and clean. I would recommend this hotel.

Stayed here two nights for a church conference and it was great! Clean rooms, very comfortable bed, nice flat screen TV and channel choices. Plenty of towels and toiletries. The free breakfast each morning had plenty of choices that we found satisfying. Also ample parking.

I would love to have a higher star rating but certain things are just Ridiculous at this point. Even if only stopping by to inquire about the property, the staff can use training. There was no greeting when I entered the property and the 5 ft 10 ft rule is non existent! Good this this was NOT a QA inspection. Black or white brand standard should be black and white! Greet ALL guests whether utilizing facilities or simply stopping by.