Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG

Positive: Room was great, bed and pillows were perfect! Negative: I wish hotels offered allergy friendly foods

Hands down one of the best guest service experiences we have ever had. Charmaine at the front desk is exceptional. From the moment we called in when we arrived at the airport, to check in & throughout our stay, she made us feel welcomed, valued & taken care of. As frequent travelers, we notice great service when we see it, and Charmaine truly stands out. Our teenage girls even mentioned how friendly she was, which is rare praise coming from teens. She goes above and beyond for guests, and how we were treated, confirmed we made the right choice staying here. The airport shuttle was a huge plus, and the driver was super friendly. The hotel was clean & the beds were comfortable. Staying here & Ubering to the cruise port was a smarter option than paying premium prices to stay in Galveston. H

It was an interesting stay here, and for what we paid it should have been better. 1st day. The room we were placed in had hole in the wall and we requested a different room. That night we ordered a pizza and it was delivered to the wrong room. The night clerk told me it was probably given to a needy family staying there. The pizza place refused to refund our money. The 2nd day we were placed in another room and it was fine. On the 3rd day I requested an extention of one day, the clerk told it was confirmed. We were here for my mother's funeral and having to deal with a few legal issues. Our stay was suppose to end on Sunday, but I had extended it one day. My phone was silenced that day, because of the funeral and when we returned, our things had been removed from the room to the lobby. It

We needed accommodations that were close to Houston Hobby Airport and this location is very convenient to it. Check in was quick. ||The room was clean and the bed was comfortable. The bathroom included a large, walk-in shower & lighted mirror. The shower pressure was not great, but the water did get hot pretty quickly. My room was on the end farthest from the interstate and was very quiet. My coworkers room was close to the interstate and said that they could hear the traffic during the night. ||The breakfast had a variety of items, including eggs, sausage, cinnamon rolls, pancakes, and yogurt. ||It felt safe coming and going during the day, but I would be cautious at night. Even the hotel lobby locks its front door from midnight to 5am.

This is a GOOD review! I have to point out that Stephanie is absolutely phenomenal. We were traveling from Louisiana and I already had a reservation for one night but needed another. She was most helpful over the phone. Upon arriving we met her in person and she was the absolute kindest, personable, and treated us like family. She greeted us with candy canes and written notes saying Happy Holidays. We also got a bottle of water and a snack. The breakfast was delicious. Room was spacious and most of all CLEAN. I have no complaints. I would absolutely recommend and I absolutely will be back.