Holiday Inn Express & Suites Houston East

Safe and secure location. Urgent car next door, movie theater, and other nice stores at a walking distance. Clean rooms but hallways could be steamed for a better appearance. Breakfast was basic but good as well. Customer service was polite and understanding but at one point I tried getting one of guys at the front desk to transfer me to a room that I PAID FOR (had my parents staying there) to check up on them and he refused. I understand it was midnight I tried calling but if I PAY for 2 rooms I expect to be able to get a phone call to them, bad experience with that guy but other than that it was great! 20 min away from the main attractions and downtown but no biggie

This is barely a 2 star. Dirty halls old loose carpet, dirty room floors. Elevators are dirty, smell like weed. Bedding is fine. And we haven’t had breakfast but I’m not feeling like it’s going to save the day. I’m not coming back.

There are fairly limited options in the area and we found this to be one of the nicer hotel options available. The location is conveniently located right off the highway with several dining options nearby you could even walk to. There is also grocery and shopping areas very conveniently located close. They offer limited continental breakfast that varies each day. It wasn’t gormet but great for grab and go. The rooms were clean and modern. The restrooms could use some maintenance (at least in our room). The water pressure in the sinks are so overwhelming that they literally spray everywhere when using. The showers unfortunately are lacking any pressure whatsoever. Overall a decent place to stay locally.

Had a great experience at this location. The staff was very friendly, environment was clean and smelled fresh, room was clean and well kept. Breakfast was hot and had a nice selection. Hotel guests were quiet after 10 pm which made sleeping comfortably easier. Would definitely return to this location.

|||We chose this place because of its close proximity to where we were visiting. Michael told me of the spacious rooms offered, rooms with 2 King beds, free breakfast, fitness room, pool,etc. This place was easy access coming west from Louisiana. It's located in Jacinto City(John Ralston Exit)the best markers being Salt grass Restaurant and the Cinema Movie building. Surrounding this hotel in walking distance just outside the entrance is shopping, restaurants, a Bakery Outlet and much more. Did I forget to mention that Michael,Chris and Alexander were awesome Front Desk staff. Thanks for your hospitality. Bragging rights :well appointed rooms with well lit bathroom which also was equipped with full sized J R Watkins shampoo and body wash. I needed a ladder to climb in to be