Holiday Inn Express & Suites Houston-Dwtn Conv Ctr by IHG

Excellent Stay , We were in Houston for treatment at M.D.Anderson with our sister. The hotel staff were so accommodating. We had a few things we needed in the room and the staff were more than happy to help. Front desk employees were friendly and helpful. The manager Mirwais really cares about the comfort of their guest . We met and I was very impressed with his professionalism. The hot tub was very warm and the pool is a comfortable water temperature. The rooms are clean along with comfortable beds with plenty of pillows . Any issues we had the attended to them immediately. Pictures to come . I highly recommend this property for your stay .

A good portion of the hotel was under renovation. Only one of the lifts was working. A good part of the lobby was covered in plastic. Worst of all, it took 45 minutes for anyone to appear at the front desk and it was quite a wait for me in the morning. When I arrived, the attendant was very stingy with awarding points for reparation. I got 0 for having a room that was not cleaned properly + poor facilities. The bacon at breakfast was the only good thing about the hotel.

Positive: The room was very clean. The breakfast was good. The staff was friendly. Negative: The hot tub was cold and I. Requested it to be warmed up and it didn't happen. The Char door in our room about fell off and there was a big gap in the door on the lock side, there wasn't a lot of parking. Up front, and it had a funny smell.

Bad hotel. Room smelled like sewer. Very little shower water pressure and hot water not very hot. Rooms are hot with old in wall a/c unit. Hot tub colder than the pool. It’s a run down hotel in dire need of a renovation. I don’t know why the hell you would put the breakfast area on the 3rd floor across from occupied rooms. Quite noisy outside my room at 6am, Thanks a lot for that.

First off, I would like to commend the staff at this hotel for their friendly demeanor and helpfulness. I do not have any complaints of the onsite staff - they were great. That said, my stay was horrendous. When I first got to my room, I was met with an intense musty odor that made my eyes and throat itch within a matter of 15 minutes. I called down to the front desk to request a new room and the attendant was very kind, apologetic (although didn't sound surprised by my report), and helpful. He assigned me to a new room. When I first arrived in my new room, it seemed better - still musty, but not nearly as bad. I checked in on a Sunday night, and by Wednesday morning I was very ill (dizziness, brain fog, and allergy symptoms). Tuesday evening, I started looking around closer and the room w