Holiday Inn Express & Suites Havelock NW-New Bern by IHG

I’ve stayed at this Holiday Inn several times, and the staff is always friendly. Ray consistently has a positive attitude and is incredibly welcoming and helpful. During my most recent stay, she went above and beyond when the snow hit. She is truly an amazing asset to the team. Thank you so much again, Ray—I really appreciate all of your help!

Stayed here due to a family funeral. ||Check in & Staff: All of my room preferences were honored, and the staff were all friendly. I wasn’t welcomed as a member, but that’s no biggie.||Rooms: Both of our rooms were while dated, were clean. The only issue we had was that the water wasn’t hot. After letting it run for five minutes. It was at best, warm.||Food: The breakfast was good. The only issue was the coffee wasn’t hot in the evening and morning.||Gym & Pool:I didn’t use the pool, but it looked nice. The gym, while dated, was probably one of the best that I’ve seen in a while. There is a universal, free weights, a treadmill, bike and elliptical machine. The only improvements could be a mirror and sanitizing wipes.||Property- The parking lot is big and well lit. I didn’t see any undesira

Found ourselves having to stay a while at the Havelock location, The hotel stay was great overall, the staff was prompt and always ready to help. Tamisha greeted me every night with a smile. Jamie the housekeeper on my floor was very nice and prompt on my concerns like when I asked for new blankets and a non-slip bath mat. Both breakfeast attendants was great and made sure it was really stocked. and were very nice. I hope the elevator works properly now for both the staff and guest. Overall happy to have stayed there.

This review has to be titled death by a million papercuts smh. So much went wrong with this stay that I just gave up. Check in went smooth and the person at the counter was really nice and got me set quickly. Once I got to the room it went downhill from there. The room was big but seemed like something was missing that I couldn't put my finger on, it was like there was too much space and realized there was no coffee table or side table to the couch that was there so if you had a drink or food you could only set it on the floor, which I would NEVER do in a hotel lol. The couch "leather" was cracked really bad and coming off which def kept me away from it. The battery in the remote was basically dead and I had to stand close to the tv to change the channel and even pop the battery out and pu

I recently spent 10 days at the Holiday Inn Express and Suites in Havelock, North Carolina. Over the course of the last 4 nights in the hotel I started to regularly see cockroaches crawling along my floor and walls in the evenings. I was finally able to kill some and get photos/videos, but there were quite a few. I didn't have any food out. I was in town for work and was almost through a long trip so I decided to just keep everything closed up and bear it out until I left rather than trying to move rooms. If one room has them, others will too. In a world where everyone tries to go nuclear as their first move, I figured I would report it to them quietly and let them deal with it and make good on the experience. During checkout I brought it up and the front desk clerk was apologetic and sa