Holiday Inn Express & Suites Forest Hill - Ft. Worth SE by IHG

I stayed at this hotel because I attended MidWinter with OES. The young lady that checked me in was very courteous, which was nice! The hotel looks nice, and the bed was comfortable; but the cleaning ladies need to do a better job! There is no reason why I should be cleaning hair that was left all over the sink, walls, tub, and on the toilet paper; and toenails/fingernails! Thankfully, I always bring my own disinfecting items for these occasions! I was also overcharged for my room! I made a reservation 2 months in advance, and informed the staff that I was supposed to receive the discounted rate that OES had put in for us. Low and behold, I was overcharged and I have to call during the week to speak with a manager to fix this issue! Update: The manager was able to give a refund for the am

Amazing experience. Very clean and smelled very nice as soon as you walked in. I was greeted right when I walked through the door. The staff were very friendly and helpful. Coffee was spectacular. Room was very clean and bed was amazing that we were supposed to leave at 8 and slept until 10:30 because it was so comfortable. Will definitely be staying again!

I had an amazing experience with the staff here, specifically, Chris Patel, the manager and the two young ladies at the front desk. Wish I could remember their names! I accidentally left a package behind after checking out, and they went out of their way to locate it and make sure it was safely returned to me. Their kindness and helpfulness really stood out—I’m so grateful for their excellent service! Five stars does not do the service I received justice, they deserve way more!

Positive: Bed was comfortable Negative: Bathroom needed a good cleaning. There were stains on the walls, and grout on the floor was dirty for a newer hotel

Really Loved staying here. Room service excellent!! They don't too much speak English! But was clean nice and good