Holiday Inn Express & Suites Farmington Hills - Detroit by IHG

Do not stay at this location. Rooms are beyond dirty. Where do I begin? I booked for 1/30-02/1. Only stayed one night due to being kicked out for asking for clean sheets. The first night I stayed I shouldn’t have because the bathroom was atrocious. Pubic hairs all on the bathroom floor as and shower. Instead of getting upset I requested to have the bath room cleaned in the morning. Fast forward to morning I called front desk to follow up with the request. I was informed that I would have to leave the room in order for the bathroom to be cleaned because of company’s policy. The person last night should have told me. I did not want to get dress and find something to do just for them to clean the bathroom, as it should have been done prior to my stay. Front desk instead swapped rooms, brought

Positive: The room was wonderful and the breakfast was above average. Negative: I park in the handicapped area and as it was, it was treacherous in just trying to walk to the hotel. Snow wasn't cleared and the ice was terrible. I told the desk clerk and he said that management wasn't on top of clearing the lot.

When we arrived the lobby was clean and the guy at the front desk was personable but not overly friendly. Got to the room and I always check for bed bugs which thankfully there was none of those. After that things went down hill. When I was checking for the bugs I noticed a spot about the size of a quarter on one of the pillows and it was dried blood. Looked at the comforter and there was dried food stuck to the comforter on one bed and the other had black marks all over it. Went to front desk and they switch our room. Went to dinner and then to the new room when we got back. Again checked for bugs and everything looked good at first no bugs. So we are sitting in the room getting ready to watch TV and the toilet started running and my daughter pulls the comforter all the way off her bed an

We got a room with a pull out and there were no sheets and blanket or pill in the room for this bed. And when we asked for them they said they didnt have them. We did finally get sheets and a blanket but was told there were no pillows. Rooms were clean, the free breakfast was very sad.

I had an unexpected situation where I needed to stay four days. Everything was ok until I went down for breakfast on my second day. Now, for some reason they give you breakfast tickets when you check in. Ours were miss placed. Naturally I went to the desk to ask for another. I was rudely told no. I asked to speak to the manager. The desk person called and wouldn’t let me speak. Long story short they made me pay another $13 for a ticket. Now about the breakfast you’ll get a better breakfast at a comfort inn. Hard waffels, old French toast, no potatos. The worst part is I have to be here another day! Another day I’d have to pay if I want to eat. I’ve never seen such a thing. Something so small should be easily taken care of for the comfort of their guest, it wasn’t. I would not advise anyo