Holiday Inn Express & Suites Chattanooga-Lookout Mtn by IHG

Not recommended! Stay at your own risk as another reviewer said. We should have read the reviews ahead of time. We travel all over the world and this was the worst guest experience we have had at a hotel in a long, long time. We arrived at the hotel late (around 1:00 am) weary from the road and ready to get some rest. After getting to our room, we discovered the room was not ready - some maintenance work was being done in the bathroom. We went back down to the desk and almost got stuck in the elevator - the door only partially opened so we had to push it open to get out. We were checked into a different room. When we got to that room, it was discovered that the mixer to turn the shower on was missing. We tried to call the desk utilizing the room telephone but it was not operational. We tr

This was the first time that we stayed at this property. It is conveniently located off I-24, minutes from the Lookout Mountain attractions. There are several restaurants near the hotel, particularly Cracker Barrel which is within easy walking distance. The Front Desk staff were very friendly and accommodating and the property was very clean. The indoor pool was clean and kept at a comfortable temperature. Our rooms were clean and comfortable. This is a great location for families or anyone who wants to enjoy Chattanooga without spending a fortune on accommodations.

We stay in holiday inn hotels frequently and this one fell a little short on expectations. The staff were all super nice and helpful but the carts to haul luggage are terrible for families. If you have several pieces of luggage and bags, get two carts (if they have 2 available). The pool was ice cold. Like not heated at all. My son was dying to swim and when I got in I was like nope. This is an ice bath not a pool. The elevator situation is... Terrifying to say the least. One of them is out of order and the other one feels like you might plummet to your death at any time. There's a sign that talks about no jumping on the elevator and fines will occur if you do so not sure if that's been a problem or if someone were to jump on the elevator it would snap the cables. It's seriously scary and

Where do I start? Let me first off say the only good thing about this hotel was Antonio T at the front desk the night we checked out of this wretched place. He had only been there for 3 weeks and I think he was ready to leave. I hope he does because he could be a good employee at any other place. When we arrived I could tell this was going to be bad. The lobby had a certain smell to it and it was not clean. When we got to the room it looked okay at first but upon further inspection I could tell it was not cared for the way it should be for guests paying $200 a night. I don’t think the maid service came around at all. I had to call down to the front desk to get more towels in the morning. The employees were yelling at each other during breakfast one morning. There weren’t any towels in the

BEWARE OF EXTRA NIGHT CHARGE!!! My son had a flat tire on I-24 in November so I booked him a room, arriving at around midnight. Because it was late, he asked for a late checkout. He checked out by noon (had an appointment for a new tire) and the clerk said receipt would be emailed. No receipt emailed to me (only the initial confirmation). Then I find when my credit card bill came, they charged an extra night ($150). Emailed, no response. I called, they said they would "look into it and get back to me within 5 business days", no response. Called my credit card company to fight it; the hotel said they had no record of him checking out. This is just wrong! Stay away or you may be cheated as well.