Holiday Inn Express & Suites Braselton West by IHG

I was a little hesitant after reading the reviews but was pleasantly surprised. The room was huge and the bed was very comfortable. My room faced the highway but was surprisingly comfortable. Best of all, the room was one of the cleanest hotel rooms I’ve stayed in. It’s clear the staff take pride in the property and everyone I encountered made sure I felt welcome. ||This could easily become my go to when in the area.

The Beds were comfortable. However we had to replace our own hand soap which was empty when we arrived. The was a large amount of hair on the bathroom floor making me concern about how well the bathrooms was clean between quests. Breakfast was had great biscuit and gravy. The staff did a good job keeping the food fresh and well stocked.

This hotel’s management is the most unprofessional business I have ever dealt with in my entire life. We had reservations for October 17th - 19th. I am a Combat Veteran with 2 deployments to Iraq & Afghanistan. I was shocked and heartbroken by what happened at this Holiday Inn Express. Upon arrival, my family was denied a room and ordered to leave the property because of my service dog, even after I explained that she is a trained service animal protected under the Americans with Disabilities Act (ADA).||The staff and management refused to honor our rights and made us leave, forcing us to scramble to find another hotel late at night. As a result, we arrived late to my brother-in-law’s wedding and went through unnecessary stress, embarrassment, and expense — all because of their lack of un

I booked two rooms last weekend for three nights, one king and one double queen to be near Road Atlanta for an event. The good: Hotel was generally clean, newer build and modern, good parking availability. Beds were comfortable. Provided breakfast food and coffee was decent the two mornings we were able to get it. Wifi worked well. The bad: A bit of 'death by a thousand paper cuts', there were just so many annoying little things during our stay. None of them on their own would be a big issue, but a bunch of them together become a problem. - Check in took a really long time due to slow systems. - Our initially assigned double bed room was actually a single when we got to it, so had to go down and get assigned another room (very slowly again). - The new double bed room was stocked with

UPDATE TO OWNERS RESPONSE: Thank you for your response and apology. We appreciate you taking ownership and admitting fault. However, this situation is far more serious than a misunderstanding — it was an unlawful violation of federal disability law and a deeply offensive act of discrimination. During our visit to your Holiday Inn Express property on October 17th, my husband and I were denied service and ordered to leave because of his task-trained service dog. When we explained that the dog is a registered service animal protected under the Americans with Disabilities Act (ADA), your staff informed us that “he would have to be deaf or blind to have a service dog.” That statement is factually and legally incorrect. Under the ADA (42 U.S.C. §12101 et seq.), service animals are trained to a