Holiday Inn Express & Suites Auburn by IHG

My son and I stayed at Holiday Inn due to an emergency repair situation at home. The check-in process was fast and easy. I stayed in the car while my son did the actually work checking in. The day before check-out, we found that the repairs at home were going to take longer than expected because of a major storm. I received the wrong name of the person to discuss extending my reservation and when I went to the desk the next day to speak with the person, I was told that she wouldn't be there until after 2:00 when I was previously told 10:00. I went back down later and was told, by her, that she was the wrong person to speak about my inquiry. I had left my name and room number and reason for speaking to her, why could she have not contacted me when she received the message. I was able to spe

Outside and hotel entrance: The outside of the hotel is well kept. The lobby area and the entrance are a little outdated. Clean facility for the most part.|Room: Bed was comfy. Had multiple pillow options, which I appreciated. The room was clean, no complaints. |The ironing board cover did not fit the iron, making it hard to iron. |Bathroom: As pictured, there is some opportunity to recaulk the bathroom around the tub. Normal wear and tear, though. There also needs to be a small repair done to the bathtub, but it was super minor. |When I arrived, my refrigerator was not working. I called the desk and the only option was to move me. Maintenance was not available at that hour. My fridge was replaced the next morning. |Overall, it was a great experience. My son plays football in the area

The room was good size but the #1 reason Ill return is the Comfortable bed and pillows!!! Amazing sleep and very quiet. They have a quiet time of 9 pm which I like. The breakfast was hot and very good! Great variety.

The hotel smells awesome, was super clean everywhere and breakfast was good. The room was spotless and smelled really good too. My Mother and I were up there for a funeral from Florida. Places down here from the humidity have to do ten times a much to keep humidity damage at bay. I think that really works to their advantage up north. The staff was also really nice and helpful and Johnny on the spot with everything. A+

I stay here quite frequently. Its very clean and the staff are extremely friendly! I absolutely recommend people stay here. The breakfast is decent. The coffee is delicious. They even have new coffee machines that grind the beans for you!! Yes the hotel is next to the highway but you cant even hear it when you are in the room.