Holiday Inn Express San Francisco-Airport North by IHG

My husband and I have been to this hotel twice and enjoyed our stay both times. We prefer the room with extra floor space. We enjoyed the whirl pool, exercise room, and hot breakfast options. My husband likes the room nice and cold but I prefer to be more warm and toasty. I asked the front desk for an extra blanket. Flora, in house keeping, was quick to deliver a warm blanket that was the perfect size and fluffiness that kept me comfortable while my husband blasted the AC and also stayed comfortable. We enjoyed the plethora of restaurants and shops nearby and had a fun time sight seeing. The proximity to the airport is perfect for travelers.

Really bad experience. Trip.com is not solving any problems. I arrived the hotel at 21:00 On the booking.I’ve booked 2 rooms under 2 booking, the payment has been paid for 2 rooms, however when i get there, there’s only 1 booking available.I try to contact Trip.com on what’s happen.Trip.com said there’s some problem about the booking and there’s no other options apart from returning the money on that unavailable room. I wait for 1 hour and the answer is “today all the room are fully booked “ Trip.com can only do a refund for 1 room and it will take 7-15 working days for the money to return.Where would i stay for the night? What is your alternative option for your customers?Such a worst travel agency

I just checked into the hotel and I have already ran into several issues. Let's go through the pro's and con's.||Pros:|- The hotel honors IHG elite status. They provided a complimentary upgrade.|- Hotel provides free breakfast to all guests (Note: I haven't tried it yet and don't think I will, so I can't comment on food quality. However, free breakfast from a Holiday Inn Express? Kudos!).|- Hotel room seems to be quite clean. Another kudos.||Cons:|- This is a BIG CON. The complimentary shuttle service provided also serves other hotels. Since people get on and off the shuttle at different times, it is EXTREMELY EASY for thieves to take what they want (e.g. suitcases). It just happened to me where another family took my suitcase and left the shuttle before I did. Fortunately, the shuttle dri

Rooms were clean, staff friendly and accommodating and informative. Free breakfast buffet fully stocked. The strangest thing that is a first in my experiences of traveling........ Airport shuttle does NOT operate during daytime hours of 0900-1700 9a-5p. Of you arrive at the airport or have a departure during the daytime hours, you will have to make your own transportation arrangements.

Overpriced, they charge you $11 for daily stays extra even after paying for the room. And on top of it they over charge you for the store products no extra ordinary service being provided. Washer dryer is also $7 which is overpriced for a common washer and dryer. On top of it refund for your deposit they don't give on time it's been 10 days post I have checked out with no outstanding and yet my credit card is on hold of $200 for no reason from this hotel.