Holiday Inn Express Chesapeake - Norfolk by IHG

Positive: The deposit and late check out. The room was also extra clean! Negative: ""

We initially check in for 2-3 nights of stay while visiting families and friends in the area. very impressed on the design and cleanliness of the common areas when we checked in.. bonus was the friendliness and hospitality of Shayna at the reception. Our plans of short stay change due to some circumstances and the receptionist Elijah was able to extend our stay with patience and smile. we told him about the Tub situation which they really took that as a potential opportunity for improvement. -⭐️ROOM⭐️ the hotel rooms are clean when we checked in, although there are few missed on hotel renovation like the bath tub damage, non working charging ports, broken clock, and bathroom bottom door is falling apart. The beds are really comfortable, fluffy and clean so it is a good balance on all the

recently stayed at the Chesapeake Holiday Inn express and overall, it was an average experience with a few frustrating aspects. The room itself was fine—nothing special but decent for the price. Cleanliness was acceptable, though it could have been better. The biggest letdown was the shower. No matter the time of day, the water pressure was terrible, making it difficult to enjoy even a quick rinse. The hotel staff was another downside. They weren’t particularly helpful, and leaving the hotel often felt like an obstacle course because staff members would stand in the hallways, blocking the way without any consideration for guests. On the plus side, the location was excellent, making it easy to get around and explore the area. The price was reasonable for what was offered, but given

The staff were extremely accommodating. The rooms were typical Holiday Inn Express rooms. Bedding was very comfortable. Room was cleans. General public areas, dining, laundry and gym were all updated and clean. I would definitely stay there again.

ONE OF THE WORST HOTEL EXPERIENCES I’VE EVER HAD After a 12-hour drive, my wife and I checked into this Holiday Inn completely exhausted. The man at the front desk spoke so quietly we could hardly hear him and showed no warmth or personality, but we let it slide…until we got to our room and found a huge cockroach crawling on the wall and ceiling. We took pictures and went to the front desk, and the employee didn’t seem to care at all. No apology, no concern, just said he’d move us to another room. When we asked to speak with a manager, he told us we couldn’t until Monday. I understand that bugs can happen in any hotel, it’s not necessarily the cockroach that bothered me, but the lack of reaction, action, and reassurance. I expected someone to take it seriously, show motivation, and make