Holiday Inn Express Boca Raton-West by IHG

As a Diamond Elite member with IHG, I’ve stayed at many IHG properties and can confidently say this experience did not meet the brand’s usual standards for service or hospitality. The room itself felt outdated, while some furniture appeared renovated, the overall condition was old. Basic amenities were lacking: the toilet paper holder was empty (I had to search for a roll), and the body wash in the shower was completely empty. The bigger issue was service. I had an important meeting at 8:15 AM and needed to leave promptly. At 7:20 AM, I contacted the front desk to report a non-working hair dryer and requested a replacement. Nothing happened. At 7:45 AM, I went down to the front desk myself and asked if a hair dryer could be taken from an empty room. I was told housekeeping was not respon

We chose this hotel for its convenient location for our visit and that it was pet friendly. We ended up not traveling with our dog but kept the reservation there. In hindsight, we should have gone elsewhere. The AC in the room must have been on a timer because it automatically turned off at night; we’d wake up in a steamy warm room and would have to re-set it. When it was on, it ran loud like we were next to a truck loading dock. A lot of noise from the hallway but that was more the clientele than the hotel itself. The ground floor side door was out of order the five days that we stayed there. It was unlocked and allowed access to people from outside, right to the elevators to the hotel rooms. The breakfast staff had a hard time keeping up with the guests, often running out of coffee, f

We stayed here early February. Hotel itself was fine nothing special. Upon checkout, we were doubled charged for our 1 night stay. one for our regular stay, one for a "no show" fee when we obviously checked in and out. We contacted the hotel and management acknowledge the mistake and will refund the extra charge to our account. Few days later they charged us a 3rd night charge. We've called numerous times, emailed multiple times, contact IHG head office to address the issue to now have not one but two charges credited, and IHG just keeps telling us hotel management will get back to you, and hasn't answered our calls or emails in weeks. We're out of options and have to start disputing the charge with our credit card company as a last resort. Hotel management is awful, do not stay here the

Positive: Balcony room was awesome so I could park my truck with tools right at my back door. Negative: I can see where they are doing their best to keep the place together. But over all very clean

Don’t stay here. Cockroaches in my room, staff was miserable to deal with, except for a few of them. I booked a king room (up charged) and never got it. Was given a dirty room with cockroaches. I put my suitcase down and instantly saw the coach roaches running around the light fixture. Security came and saw the coach roaches and I have videos. I had to sleep in that room and they switched me the next day. The room I got the next day was still dirty (but cockroach free, to my knowledge). I was never reached out to or offered anything to make the trip better. I came to Miami for a fun work trip, and instead I was so uncomfortable the whole trip because of how nasty this hotel was. Learned my lesson on IHG hotels.