Holiday Inn Express Atlanta W (I-20) Douglasville by IHG

Convenient location to so many different places!! Cracker Barrel right across the road! Check in was pleasant and checkout! The rooms was clean! Pillows will always be my favorite!! So comfy! Only thing I didn’t like was the elevator only went In it after check in. It acted like it was gonna go anywhere when it shut the door. So my husband hit the lobby button and it went up. After that we used the stairs lol.

When entering I was greeted by a gentleman and he was very courteous. Entering the room, it seems clean and modern enough. However, the bathroom was not clean enough for me. There was this weird stench behind the toilet and hair on the floor and tub. Thankfully, I bring cleaning products with me, so I sprayed the back of the toilet floor. The toilet paper was still rolled in the original paper and every garbage bin had a big folded sitting on the side of it. Now I can't blame the hotel or the blame falls on whom ever is cleaning. But it appeared to be lazy. The breakfast area and options were very small. It seemed like anymore than 3 people it was crowed. I did not eat here for breakfast. The elevator takes quite some time to get to the floor. However, the location of the hotel is great a

Positive: Great bed and pillows. Very comfortable. Breakfast was also good. Negative: ""

Meka Tillman is truly an outstanding front desk clerk. I am always greatly impressed and appreciative of her genuine kindness and professionalism. Every time I visit, she remembers my name and greets me with such warmth, which really makes a difference. Meka has a remarkable way of making me feel welcome — like I’m at a home away from home. Her positive attitude and excellent customer service never go unnoticed. She is a true asset, and I’m grateful for the care and respect she shows every time. Highly recommended — simply amazing!

I stayed at this hotel recently and unfortunately became very sick during my stay. I am still in the process of recovering and undergoing medical testing and treatment for a viral infection. I brought this to management’s attention and requested a refund due to the circumstances. My request was denied. I was extremely disappointed with how the situation was handled. When I tried to speak with the manager, Mark Brockett, I felt dismissed and avoided rather than supported. The communication came across as unprofessional and lacking empathy. I spent thousands of dollars at this hotel and expected a much higher standard of care and customer service, especially when raising a serious health concern. Instead of working toward a resolution, I felt my concerns were brushed aside. Based on my ex