Holiday Inn Cleveland Northeast - Mentor by IHG

I had the loveliest experience at this hotel. My husband is a Diamond member and we travel and stay at IHG properties ALOT. This place was very inviting, beautifully decorated atmosphere , all of the staff were wonderful and dedicated :) I have to say I had the best family dinner here I’ve ever had. A musician playing great music, the football game was on in the restaurant, the food was impeccable! The service was great!!! As a person with Gluten allergies the staff was super accommodating with my allergy as well which made me super happy . I travel a lot and find I can never find any food that isn’t completely disappointing. Thank you for the southwest taco Salad 🥗 I haven’t eaten anything that tasty in a long time ☺️☺️☺️ Thank you for the lovely stay!

My husband and I were at the hotel to attend a fund raising event. The event was handled with preciseness and professionalism. The food for the event was very good. Our room was very comfortable and included everything one would need to stay. The bed and pillows were very comfortable. After the event several of us had drinks in the bar which we found clean and comfortable. The breakfast buffet was also very good and included something for everyone. The staff was very pleasant and professional. This hotel is highly recommended by us.

The room was clean and comfortable. The attached restaurant was a nice perk as well as coffee and tea at the front desk. The walls are thin though, and we heard thumping overhead and talking and music next door all night. Slept terribly.

Our double-queen room for our two-night stay was clean and spacious and the beds were quite comfortable. We appreciated the extra lounging chair and room fridge. The ventilation in the room ((#123) , especially the bathroom, needs improvement -- the room felt slightly damp the whole time even with the A/C running and it took forever for the bathroom to dry out after a shower. The electrical outlets need updating - most were on old lamps and a couple connections were too loose to use reliably, but we did manage to find just enough to charge our devices. The furnishings, except for the bed, were a bit worn but not uncomfortable. Most all the staff were friendly and there was always someone at the front desk. The common seating area out front was nice for chatting with friends also staying th

I don't like staying in hotels. This hotel however was very nice. No bad smells, very clean, easy parking. Staff were very nice and accommodating. The only hiccup, the elevator to our room was broken so, we had to walk around to the other side of the building to get an elevator and then back to the other side once we were on our floor. Wouldn't have been a problem except that I'm disabled. Would definitely stay again.