Holiday Inn Boston Logan Airport - Chelsea by IHG

This is a great little hotel in a quiet part of town with excellent access to public transportation. I happened to be one of the guests stuck at the hotel during the blizzard, and I’m truly grateful I was there. Despite the severe weather, the hotel remained in excellent condition throughout the storm. All services were fully available — from breakfast to room service — which honestly surprised me in the best way. The outside areas were cleared every 3–4 hours, keeping the sidewalks and entrance safe and hazard-free for all guests. The front desk was staffed at all times, and the entire team remained present, professional, and attentive. I wasn’t expecting this level of service at a Holiday Inn, and I’m genuinely impressed. The hardworking staff deserves to be recognized and celebrated

Rooms are up to date. One small window opens 2 inches. It looks like the window next to it used to open but they replaced it and its all cloudy-like so you cannot see through it. Front desk people were pleasant enough. The rooms appeared clean. There is no air ventilation in the bathrooms. There is a small square vent on the ceiling but did not appear to be working because the room quickly filled with steam from the shower. Also if you have to use the toilet do not expect the fan to suck up any odors. The minute you open the door everyone will know exactly what you did in there. They have a little walkway that does around the hotel called the Mill Creek walkway. It’s almost entirely covered in goose poop. They have a bar and a restaurant. But they haven’t been open in two years. The poo

Let me just say this first, the staff was EXCELLENT! We stayed here for 4 nights and the entire time the staff was attentive to all 6 of our needs. Leslie in particular was on her game with towels, trash, and just overall good pleasure! The location is perfect for Boston. The rooms were clean and beds were comfortable. The breakfast was pricey and nothing special. There is a Walgreens right next door which is very convenient🙃 The hotel has a gym, laundry room, and a pool 🏊 The hotel is newer and is modern! Me and my family will 100% be taking a visit back to this beautiful, clean, quiet hotel in Boston😊

Our main problem was that there were no dining or drink facilities open on Sunday night, even though the amenities were listed on the website. Please add the days and hours of food service to the website.We had to order a food delivery instead and the front desk had a good variety of menu choices. The area around the elevator on the 2nd floor had an odor, but our room was ok. One drawer was broken on the bottom of the dresser. The beds were comfortable and we had plenty of towels. The refrigerator and microwave were convenient. Check in and check out were easy. Front desk staff was pleasant and helpful. Plenty of space in the room for our bags and charging stations were useful. I attempted to convey this review to the hotel directly, but the survey link was not opening. Overall a decent pl

Beautiful hotel. Well appointed rooms. Beds are comfortable. Bathroom was nice but the shower has a metal drain and almost 20 minutes after showering you could still hear the pinging of water hitting the drain pan. Super annoying. Otherwise a really nice stay!