DoubleTree by Hilton Boston Logan Airport Chelsea

We had an incredible stay in Boston over this weekend, it was my anniversary with my gf and we couldn’t have asked for a better place to stay. The staff mainly Yari was so amazing, so kind and friendly, from the second we walked in she had a smile on her face. The cookie they gave us was amazing to the point that we had to buy a tin to take home with us. We will definitely be staying here again next time we’re in Boston and we pray to see Yari and have the same wonderful experience. Thank you so much for making our anniversary special!!!

The stay was fantastic! The front desk staff were warm and efficient, getting me checked in quickly. The room was clean and bright, with soft, comfortable bedding that guaranteed a great night’s sleep. The view outside was lovely, and the soundproofing worked perfectly. The breakfast had a wide variety of tasty options. I’ll definitely choose this hotel again on my next trip to the city!

This should have been a great stay but honestly we were very disappointed overall. 1) Parking was too expensive 2) TV did not work in the room 3) Refrigerator also did not work 4) We got a breakfast credit but for that breakfast?! We still had to pay another $17 dollars after the credit. Not worth it. 5) with the exception of the person working breakfast who was friendly and helpful everyone else was super unfriendly and could not be bothered. Not a hello or good morning from anyone. 6) The property looks relatively new, but it’s already in disrepair in many areas. This is not Hilton worthy behavior and made for an uncomfortable stay. Next time we can are in Boston we will look elsewhere.

The woman at the reception desk on the left, with short hair, on January 1, 2026, whom I approached to ask a quick question in the early hours of the morning, was incredibly rude to me, a guest, in front of other people checking in. She was extremely rude; she didn't even consider whether I might have an emergency and told me she wasn't going to answer because she was attending to other guests, even though my simple question wouldn't have taken two seconds to answer. I think they shouldn't have people like that working in a hotel on New Year's Day, and this woman's attitude was the worst impression I've ever had.

Ana, who managed the morning breakfast, went above and beyond and made sure that everything was well stocked, clean and appetizing! It was super convenient to the airport and very easy to use the shuttle to get back in to the airport for my flight. I highly recommend this place!