Hilton Raleigh North Hills

The staff is amazing. The location, quality of the rooms, and quality of the exterior of the building isn’t great. In the photos of the property, it shows there’s a hot tub. I repeat. There isn’t a hot tub. Only a pool. They’ve covered the hot tub in concrete and replaced it with a table and chairs. Not kid friendly. Restaurant and sitting area is upgraded and desirable. No continental breakfast even though it says there is.

I normally don’t write reviews because I handle the issues with the property while I’m there. However, this is the absolute worst experience I’ve ever experienced with a Hilton Hotel. I have stayed at this particular hotel in the past so I have seen the property transition from Good to worse as far as maintaining the property. However, hospitality and consideration, along with a pleasant stay away from home is key. I arrived in my room and the digital key didn’t work no problem because technology has it days. I had an event to attend so I didn’t arrive to my room again until around 6 PM. When I walked in the room and turned on the lights, they began to flicker and make a sound like there was a short in them as if I was in a haunted house. When I look down, it looked like coffee or Coca-Col

Positive: "" Negative: Usually staff in uniform. Person at checkin inappropriately dressed -showing too much skin, heavily tattooed and piercings. She was more interested in who was at the bar than checking us in. Not opposed to Tattoos but this was too much. Room smelled.

Entrance and lobby looks great! Room was very clean and has a fridge and coffee maker. Shower experience is great good pressure and hot water. The team members are all so nice special kudos to Sekou who works both shuttle driver and front desk- he is knowledgeable and gave us great recommendations. Bar staff are super nice Anton, Wanda and Ashley , and food is delicious, also the morning server IBI at breakfast was VERY polite and helpful . Last but not the least antwanne who helped with the keys and did inspect what you expect! The hotel has a complimentary shuttle that takes you to north hill shops which is a very thoughtful perk. Overall great experience and I highly recommend this hotel

My family and I stayed here for one night. There was an event going on, some kind of comic-con. Lots of bare rear ends walking around the entire day. People were sleeping in the lobby. The ceiling in our room was peeling and falling apart. The tv did not work. The wallpaper was peeling. We called for maintenance and no one ever came to the room about the ceiling. In addition to all of those things, my sister and I were lounging on the couches in the lobby and the manager, Tamika, had security come over to us and tell us if we wanted to “lay” on the couches we needed to leave. This happened after we watched someone SLEEP for hours on another couch. Overall, an unpleasant experience. Would not return.