Hilton Houston Plaza/Medical Center

Hilton Houston Plaza lobby & room was clean. Easy check in but the front desk associates could be a little more pleasurable & welcoming, like smiling/better greeting. At times we smelt the sewar system in the hallway of our room a bit and especially outside on the street of the hotel. It was very inconvenient to have to go from the top floor (19) to the front desk to ask for ice. Also not having a microwave in the room made it inconvenient. Luckly they had a mini fridge. We know that Hilton designed it to be an inconvenience because they want you to buy directly from their restaurant/store area, instead of wanting you to head down to heat up food you might have brought from a store or another restaurant. These inconvenience were designed to sell their restaurant food and store shelf items

This is our second 5 day stay at this hotel, the staff has been great, very polite, caring and professional. They have gone out of their way to assist. The food has been great, maybe too large of a portion at time, but very tasty. Sandra in the restaurant has been pleasure every day. Always cheerful and welcoming as well as efficient. Michele in Starbucks is another very friendly individual who always greated us witha smile. Francisco and Ed in the bar, are the same, both remembered us from each stay a month apart and made us feel comfortable and part of the family. The front desk staff all are great, Shelley and kavaun, greeted us every morning with a smile and a good morning they they are extremely helpful. The same for Jayla, Seymore and Antonio on the afternoon/evening shift all are

I visited Houston for a week of medical care and stayed at the Hilton Gardens medical center location. The room was fine and the bed was very comfortable. Most impressive was the wait staff and I want to give a shout out to Jaimelit, Michelle and Kevin for exceptional service. They were very personable and attentive. Great all around experience and I highly recommend this hotel.

The room is definitely outdated for the price. The staff is phenomenal. Hilton should be ashamed to overcharge for this dirty, outdated property. Most people staying here are sick and stay for convenience to the medical centers. The floors are dirty, the bathrooms are too small, and the mattresses are worn. You can even see the sink spots in the mattresses before you lay down. The shuttle was also late causing us to miss our appointment time. Hilton do better!

This was our second stay at the Hilton as it is the closest hotel to our son’s apartment. The first stay was a little worse than the present one. The room we were assigned to smelled strongly of chemicals , possibly bug spray. We had to go back and get another room. There was no soap in the dispenser in the shower and the safe did not work. Those things were corrected after someone texted me and asked about our stay so far. The most irritating thing was the parking. I prepaid for parking. After 4 different key changes, we never could get out of the garage without calling for assistance. When I reported this , they charged me again for parking and it still did not work. | We tried again and the same garage issue occurred. Someone texted and asked how was my stay again. I said we can not g