Hilton Garden Inn Washington DC Downtown

I have specifically chosen this property for every visit for almost 2 decades. The staff are amazing, the hotel is comfortable, and the location is perfect for the traveler. I love the restaurant, Third Rail. Again, the food is always excellent, and the servers are personable and great. I have had one of the front desk people who has always gone above and beyond for me. He has helped me get just the right room for my needs and has always been friendly and helpful. (Daniel Armstrong) provides exceptional service. The manager, George Hummel, is also exceptional. He ensures that the hotel is always inviting and that the service is second to none. I travel frequently to the DC area and have many options of hotels, but I will always choose this hotel and location because of the people and the s

Stayed here for about 4 days. The location is great. Walking distance to the mall and many shops and restaurants. We parked in the lot right next door to save a little compared to the hotel’s valet service. The room was clean and comfortable. Our room faced 14th Street which could get a little noisy at times. The staff were friendly and helpful. They have a lounge and restaurant in the lobby. We ate there one night and it was decent. On the lower level are meeting rooms, two fitness rooms and a small pool. The pool unfortunately was closed our entire stay for maintenance. All in all a good stay.

Positive: The 24/7 staff were incredible. Negative: The paper thin walls. You can hear others and also because of its proximity to the White House constant sirens outside the window. I also was told I had complimentary breakfast and then also did not.

Unfortunately, our experience did not meet expectations. The room was not properly cleaned upon arrival — we found an ear swab on the floor. We had requested a crib several days in advance, but it was left disassembled in the room. It took more than an hour for us, along with hotel staff, to figure out how to assemble it. There were no windows with a street view in our room — the only window faced other rooms. At night, the atmosphere did not feel very family-friendly. In addition, the phone in the room provided no clear way to contact reception, which was frustrating when assistance was needed. The only positive aspect of our stay was the location and the staff member who helped us assemble the crib and tried to assist where possible.

The staff was very friendly. Room seemed clean and modern. Elevators were fast enough although the hotel was not that busy the day I stayed. Location is convenient to a Metro station across the street as well as Starbucks and some restaurants within a short walk. View from our room was unexciting, which is the only criticism I can offer.