Hilton Garden Inn Virginia Beach Town Center

I recently stayed for Valentine's Day weekend. The hotel was easy to find and in a very central location. It's within walking distance to a variety of shops and restaurants, making it easy to get around without the need for a car unless you prefer to venture out. At the front desk, Ivenia made check-in very easy and she explained to me what the parking procedure would be like. I wasn't sure I'd remember it after she explained it to me so she was kind enough to write it down for me. I had the privilege to be in one of their renovated rooms which is more spacious than the pictures showed when I first looked the hotel up before booking. The shower was nicely hot too - there have been times in the past where I'd stay at a hotel with water that doesn't go far above lukewarm and I'm happy to say

Fabulous customer service! Miss Ivenia is the new Supervisor and she was lovely! She took her time with each guest and really gave all of us her undivided attention. She made sure we had our needs met, felt welcomed and you could tell she really cared. She was very personable! Whoever hired her got it right, I would want her on my team too!

As much as I wanted to love this hotel, I encountered issues from the moment I arrived. My room was not ready, and although the front desk associate changed my room twice, neither option was acceptable. The rooms were unhygienic, unkept, and noticeably outdated. I couldn’t see myself staying in those conditions. I went back downstairs and Carlos had just come on shift. He was truly a godsend. He sincerely apologized for the inconvenience, upgraded me to a renovated room, and extended my checkout time. The upgraded room was much better, and his professionalism completely shifted my experience. That said, the hotel itself would benefit from postponing full operations until renovations are complete and a health inspection is conducted. While the location is excellent, the property overall n

Positive: location-- Negative: Did not clean the room even was asked..The rooms need to be cleaned more. the bathroom still had hair from other guest.

After my recent stay, I will never again stay at this hotel, or any hotel affiliated with the Hilton brand, including the Hampton. PROS The location is convenient. CONS Oh, boy - I really need to rant, because everything was terrible from the beginning. The check-in process did not go smoothly - I had to return to the front desk because my key card did not work initially. The A/C unit was loud and rattly. The staff member working the continental breakfast was somewhat rude. However, this all pales in comparison to the billing issue that I had with them. I stayed from Oct. 29 to Oct. 30, and I definitely checked-out before 11:00 AM on Oct. 30. However, I did not receive an emailed receipt until Oct. 31, stating that I checked-out on Oct. 31. In other words, the receipt was fraudulent, an