Hilton Garden Inn Summerville

I had a very pleasant stay at Home2 Suites. The room was clean and well-maintained, meeting the Hilton standard I'm accustomed to. Both the room and bathroom were spacious, offering plenty of lighting and a comfortable layout. Even though my room was located close to the elevator, it was impressively quiet throughout my stay. One of my favorite features was the blackout shades, which made it easy to get great rest. While I didn't use the hotel amenities, I appreciated that the property offered a gym, fast and reliable Wi-Fi, ample seating in the lobby, and a computer station available for printing when needed. The hotel is located in a convenient and safe area, within walking distance of food and shopping, which made getting around very easy. Overall, this property delivered a comfortabl

Positive: The presentation of the hotel outside and inside view Negative: Nothing

First off, the hotel is a great place to stay for whatever your needs are and I have a little bit experience staying at hotels as I am lifetime Diamond member. Everything at the hotel feels like it is brand new! I had an issue with the room and entire team took steps to make it right from Madison at the front desk to Troy the manager and finally Keith the GM all took the time to help me out. It was one of the best customer service experiences I have ever had and would recommend the Hiliton Garden Inn Summerville to everyone!

Quick note of thanks to Erykah W. at the front desk for helping me accommodate a scheduling emergency. The front desk staff here has always been great to work with when trying to accommodate the wonky world of travel and uncontrollable scheduling conflicts. This is why I'm a member, and the staff at this hotel is why I book there. Great representatives of Hilton's pledge to members, and Erykah is yet another reason I choose to spend my travel dollars with Hilton.

I liked it. It was in a great location. It would have gotten 5 stars, but they nickel and dime you for breakfast. Other places include it. This place charged an extra 15 a day. Just include it in the room cost. It's embarrassing. It's not the staffs fault. it's not the locations fault. it's not the buildings fault. It's corporates fault. It's really gross. I stay with hilton when I travel, and this is just atrocious. I'd be ashamed of my self if I was squeezing my customers like this. I'm already paying a premium just to stay at a hilton. I get that part, but there are other option just as good. They include the breakfast. Rethink some of your customer loyalty or they might rethink there brand loyalty.