Hilton Garden Inn San Antonio At The Rim

MICE FECES IN THE ROOMS! I always travel Hilton. When I travel with my family to San Antonio and other locations we stay at Embassy Suites, but this time we wanted to check out Garden Inn at the Rim. We rented a suite for 4 nights. We were located at floor #3. To our surprise, when we opened the sofa, the bed was full with dark spots. When we did zoom with our mobile phones, we realized they all were ¡MICE FECES!. I spoke to the personal at the front desk and they did changed us to the only available room at the hotel on the 6th floor. AND AGAIN, THE SOFA IN THE ROOM (AT A DIFFERENT FLOOR) WAS FULL WITH MICE FECES. I went back to the front desk but the personal didn't help us anymore. *We had to resolve our stay for the rest of the trip. * For our luck we did find a suite at Embassy Su

Alesiah at the front desk was great and checked me in & out. Hard worker with a cheery personality.|Customer service aside I must say this Hilton did not have the lotion filled in my room, the water temperature constantly felt lukewarm at best. At no point was it hot, which was kind of annoying. For a quick business trip, it served it's purpose, but i recommend a few updates.

Positive: Staff and rooms were nice Negative: We paid $--- for one night, this did not include breakfast, the coffee was terrible and we were charged for parking at a hotel we already paid a large amount for. That seems sketchy to find out after you get to the hotel you have to pay even more money

This hotel was a complete disappointment. When we first got to our room, the entire hallway outside of the rooms smelled like cat pee. The toilet in the bathroom was wobbly and not secured to the floor. There was wallpaper falling off the wall in the bathroom, the picture hanging in the bathroom looked like it was dipped in the bathtub and wet, there was a spot of blood on the inside of the bathroom door, the furniture in the room looked like it had been drug down the freeway behind a truck, the hot tub didn't work and had bugs floating in it. I typically choose Hilton hotels because they are "supposed" to be nice however this was closer to a Motel 6 or Super 8 quality. If we go to San Antonio again we will definetly not be staying here.

Crystal, front desk was AMAZING!!!!!! At check in she noticied i was very uneasy and she was patient, understanding, comforting, and just a nice human!!! She was my angel when I needed a safe moment. THE WORLD NEEDS MORE CRYSTALS!!!! She's just not "hi check in bye type "... she made my experience safe and comfortable!!! THANK YOU CRYSTAL !!!! YOUR AN ASSET TO THIS HOTEL.