Hilton Garden Inn Riverhead

I am writing to formally express my disappointment regarding the service I received during my recent stay Unfortunately, this was the poorest experience I have ever had at a Hilton property. While the maintenance staff, housekeeping team, security, and the chef were all very kind and professional, the service from the front desk and food and beverage staff was unacceptable. Throughout my stay, I encountered several issues: - Professionalism: On multiple occasions, including Sunday morning, front desk staff were seen gossiping and responded to simple questions with eye-rolling and a visible attitude because there were being interrupted. - Check-in Experience: On Saturday, the front desk attendant was openly miserable and complained throughout the process of checking in a large group, mak

My husband and I have a group of friends that live locally. We enjoy dining out and relaxing especially on a Friday evening. There are a few hotels/restaurants that we love to go in the Riverhead area and sadly this is not going to make the list. We had to get up and ask where 2 out of the 6 dinners were. Drinks tasted watered down. The dining area is open and a large family came in with children running all over the place, and jumping all over the furniture. Far from a relaxing experience! My chicken sandwhich was very salty and the roll fell apart due to being very dry. One of the couples were running about 5 minutes late and the bartender would not honor the happy hour price for a beer. I do not recommend dining here.

Clean rooms and everything I need. Most staff is friendly and helpful but one morning lady at the desk not so much. No greeting at all. I loved the scent of the toiletries....perfect for Christmas time! I have to travel east to work each morning so the hotel location is definitely not the most convenient as I have to head west out of the parking lot (no left turn) and go several minutes out of the way to then head east. All in all, a decent place.

We have stayed at this property several times over the past few years and each time it seems to get a little worse. We booked this weekend for two nights as it was a holiday on monday and it was supposed to be bad weather. They have an indoor and outdoor jacuzzi so we were going to ride out the storm in those. When we arrived we were told neither were working and a part was ordered and would not be fixed all weekend. This was the only reason we booked this hotel and the staff did not seem to care about our concern. This is your only selling point amongst other hotels. We checked out after night one and went next door to the Residence inn which was updated and bigger working jacuzzi. $20 breakfast per person, $50 bottles of cheap wine at the front desk. Just cant justify this place

Positive: We went for our anniversary and valentine's day, we got a beautiful welcomeIn our room, there was a gift bag. The bed was made up with hearts and beautiful, a heart's made of towel molds.There was a very nice note from the staff wishing much happiness. Negative: The only thing we didn't like were the renovations going on. While we were there, but the provisions, the hotel provided and changes that had to be made were very accommodating through the renovation