Hilton Garden Inn Oklahoma City Airport

When I walked up to reception there was no one there yet there were three people standing off to the side. After standing there waiting a few minutes two of them came over. The woman looked at me like why was I there. Then a man named Kurt (I think) asked if I needed help. It was a little after 1:00 and I was meeting a friend at 1:30. I asked if I could check in early. He said if I did it would cost $50 but I could wait until 2:00 and not pay. Ridiculous! I asked if the room was ready (since there were only about four cars in the parking lot). He said it was but it was waiting to be inspected! So, I had to call my friend to tell her I would be late. Then when I said something about breakfast being included I was told it was not! According to him, I had booked online. I did not to my knowle

The customer service is trash. Erica, the property’s manager, was not helpful at all. Additionally, I stayed at this property two years ago and received far better treatment at that time. However, things have definitely changed. 🥴 I will not be booking with this hotel again. Overall, it does not provide the Hilton Garden Inn experience you would expect or be looking for. (Redneck vibes.) ---------------------------------------------------------------- My response to Miss Erika.... I understand the cancellation policy associated with the discounted rate, and I acknowledge that a partial charge was applied rather than the full stay. My concern, however, is not solely the policy itself, but how the situation was handled. I do want to be very clear: at no point did I engage in written or

Positive: Location, friendly staff, clean. Negative: ""

We stayed here for 1 night the day after Christmas. Convenient location right off the freeway. After driving for 12 hours, we were looking forward to getting a good night’s sleep. Our room was on the second floor. Other than a few pieces of hair in the shower, the room appeared clean. Bed was comfortable. We were awakened shortly after midnight by a super loud noise coming from a fan in the cooling unit in the ceiling. (close to the door) The noise was going on and off all night. It sounded like a mechanical issue. My husband was able to push up on it and recorded a video of the noise. We told the man at the front desk about it when we checked out the following morning. His response was “ok.” Never an apology. Had we not been so tired, we would have asked to switch rooms. They do have a

I usually stay at Hilton properties. My family and I usually have a good experience. I can’t say that about this property. I booked with the app for my wife and daughter for Saturday night Feb. 21st/2026. When they arrived, there was a bed bug on the top of the bedspread. They reported the incident to the front desk discreetly. I realize that a former guest can bring something in to a hotel. My wife was traumatized and asked for a refund before she left. She was told that they would report to the manager. I called Hilton… they told me that they would reach out to the hotel for a refund. When I noticed that there was no refund two days later, I called the Hilton number again. I was informed that the manager (who we never saw or heard from) had denied the request. Hilton issued me a voucher,