Hilton Garden Inn Mattoon

I was very scared reading all the negative reviews, my company made the reservations for me. However, I was pleasantly surprised. My company did pay for breakfast 10 bucks, if I had to pay I would have gone to cracker barrel down the street. The breakfast is powdered eggs, sausage, hard as rocks biscuits and gravy definitely not worth the money. They did have a waffle machine. The utensils for serving were gross, greasy lids on the food that was available. No coffee, we had to ask for it... Now for the room.. the room was clean and inviting. (I always bring a bed bug/ bodily fluids flashlight with me) no bugs or bodily fluid yay! The beds are very high, I'm only 5'1" and it was a little difficult for me to climb into it. But the bed was comfortable. Pillows were ok. There was

Positive: It was so fresh and clean, staff was nice, great price too! Negative: no shampoo

Our company recently hosted a business trip and had the pleasure of staying at this hotel—and I cannot say enough about the outstanding experience we had. From the moment we arrived, the staff was incredibly welcoming, attentive, and proactive in ensuring our stay was smooth and successful.||A special thank you to Robin, who went above and beyond to help us get set up in the conference room. Their professionalism and can-do attitude made a lasting impression on our team. It was also evident that hospitality is a true team effort here, as multiple staff members pitched in seamlessly to assist wherever needed.||One thing that stood out was the exceptional cleanliness of the entire property—from the guest rooms to the shared spaces and especially the conference area. The environment was not o

We've stayed twice at this location, once in 2025 and this Jan 2026. We love staying at Hilton brands. Clean rooms. Great location. However, This location the Staff, Front desk, not very friendly, or welcoming, More inconvenienced. Will we stay again, probably the location is easy and convenient for when we visit family.

My partner and I loved our stay at the Hilton. However, my only concern is that the front desk staff seemed to be freezing with no heater. Management should do better in ensuring their employees are comfortable and taken care of.