Hilton Garden Inn Houston-Pearland

I stayed here on the night of Christmas Eve, and it was very quiet. I did see a few other guests, but overall the hotel felt calm and peaceful. The staff was very friendly, and check-in was a breeze. When I first arrived, there was a bit of a line at the front desk, so I went straight to my room and tried the digital key. Surprisingly, it worked right away—which rarely happens—so I was able to get settled without any issues. I noticed signs throughout the hotel mentioning that housekeeping had December 25th off to spend time with their families, which I thought was very considerate. I had no issues related to that during my stay. The room was well equipped with a microwave, mini fridge, and a coffee maker similar to a Keurig. The TV is a smart TV and includes Netflix, which was great. Br

Disappointed with my stay, the door had to be slammed to shut, no shelves in the shower to put things on, breakfast was pay and not available until 7. With a few residents up and about and out the door by then. Financial loss to the hotel. Nice technology in the rooms, basic but comfy. Thanks for the response! Knowing my concerns and suggestions were heard is telling of the quality to expect moving forward. :) Bumped you up a star.

We’ve stayed at this hotel on average of at least 20 days per year for the past two years. Everything was great up until about a month ago when we checked into a room with no hot water. We suffered through a cold shower the first morning and then had to be moved three times before we finally got a room with hot water. We were told that “no one else has complained about no hot water”. Fast forward three weeks and we check back in only to have to move rooms twice before getting a room with hot water. This time it was admitted that there were issues with the boiler, but that it probably wouldn’t be fixed until after the remodel was completed sometime next year. ||Long story short, great staff and great hotel as long as you can tolerate NO HOT WATER.

We stayed here while visiting friends over the holidays and had a pleasant experience. This was probably my fifth stay at a Hilton Garden Inn, even though I don't usually choose this brand. Check-in was seamless as I checked in through the Hilton Honors app. When I arrived, there were several guests waiting at the front desk, so I went straight to my room and used the digital key, which worked perfectly. Nice touch: the TV welcomed me by name, and the AC was already running, so the room was cool and comfortable when I walked in. This was very much needed since it was 79'F on Christmas day!! The room itself was pretty much what you'd expect from a Hilton Garden Inn: a comfortable king-size bed and standard amenities. I had limited interaction with staff during my stay since I bypassed the

Positive: The front desk people were tremendous Negative: The noise of some patrons after 11:30 pm at night with kids stomping on the ground, walls, ceiling, screaming and parents having loud discissions too late and waking people.