Hilton Garden Inn Chesapeake/Greenbrier

The staff were REMARKABLE! They did their best to accommodate us and make it right about there being NO INDOOR POOL as the website suggests. The breakfast was good and the room was clean. I am displeased with Hilton as a company, not the staff. The website states INDOOR POOL. Which is why I booked this location for my twin daughters. The staff did their best to rectify this situation and I greatly appreciate it. Corporate needs to fix the website ASAP.

Attended a conference in the VB region and opted to book this HGI property, solely for price. I will not opt to do so again.|Upon entering the lobby, it smells nice and 'pumpkiny', the smell however rapidly dissipated upon entering both the elevator and hallways. ||The front desk clerk Megihan (something like that) warmly welcomed all guests. |Nothing was mentioned about a fee for breakfast (mind you she was asked about the hours it started). That is 0600, by the way. ANYTHING you grab from the breakfast nook a fee is charged - so I left the banana and cereal there, and cancelled the order of eggs with bacon. |There is no ice in the hotel - the machine on floor 2, is inoperable so you must get the front desk to assist.|The elevators, their buttons are quite overused. Inside the room, the T

had a 2 day stay , their system partially charged my card at check in . Mind you I’m a gold member I stay at plenty of upscale hiltons . The room I prefer was sold out so I needed somewhere to sleep before my flight . As I’m on the plane I get a voice mail threatening me with legal action to pay remaining balance . I’m on the plane so obviously I can’t call them yet & fix the issue . I had an hr & a half left til landing I get a long email threatening me again !! I respond & let them know I am currently on a plane I will call as soon as I land to fix the issue . They proceed to charge every card I had on file & eventually get the remaining balance . GREAT . But no apology nothing just plain rude ! Treated me like a thief even though their system made the error without my knowledge! I woul

Good afternoon I wish this review was about a positive experience although my stay was excellent I was unfortunately double charged for my stay. I originally booked and paid for my stay through booking.com back in September for $150. When I arrived on the 24th the front desk associate was dealing with an upset customer. During the checking process I gave my card for the incidentals. That following Monday while I was on vacation at the outer banks my card I used was declined while out to eat with family. Upon checking into the card I noticed I had a pending charge of 170 and another cleared charge of 205… there should not have been any charge since I had already paid back in September. I called customer service and they connected me with a young at the property who said the 170 charge was c

Positive: Location and room features Negative: TV service partially unavailable. Missing channels. No corrective manager response.vizible.Very low water pressure. No corrective action