Hilton Garden Inn Chattanooga Downtown

Very nice place and staff is friendly anna helpful. I had my youngest grandbaby so I am very particular on cleanliness. Pool looked nice worth temperature control but we were so busy, and we didn't have time to go. Within walking distance to aquarium and many places to eat. Didn't seem very crowded at all. Would stay again.

Positive: Our bed was so comfortable and the room was so clean Negative: No not at all

The location was great, check in was easy HOWEVER, the cleanliness of the room and bathroom were disgusting and we didn’t notice until later that night because we literally dropped our bags and headed to our reservation. When we got back that evening I tried to call the front desk, twice, to get someone to come clean and we got voicemail. Popcorn was on the floor, hair on the floor and all over the shower, soap scum all over the shower doors etc!! There’s no way the room or bathroom was ever cleaned and it’s disgusting to think the sheets probably were never changed either and for over $200 for a single night this is unacceptable.

We came for a wedding....stayed 2 nights. I usually stay at Hilton's because we are members....and Garden Inn's because it's just much more comfortable. This hotel is older so bear that in mind. It kind of needs a refresh on the rooms. Everything was relatively clean if you don't look too close....the bathroom is tiny....2 people can not get ready in there at the same time. Only 2 towels were provided. Mom did not like the beds. I slept OK....but definitely not as plush as I have had before at Garden Inn's....especially the pillows, and the sheets were not as luxurious as I remember. We were rushed for time so I did not go eat breakfast.....I usually love their breakfast....even though it is pricey. Parking also is $18.00 a day....we got there late and seems like you shouldn't be charged i

Overall the hotel is in a great location, near scenic views, shopping, and restaurants. Although the rooms were clean and spacious, when I arrived half, if not most of the shampoo, conditioner, etc. bottles were about empty. It was so low that I couldn’t pump out what I needed. Also, there was not enough toilet paper nor was there a back up. I had to request it and yes, they did provide it. I was there a few nights and the first night I requested the room clean and it didn’t happen. My stay was for multiple days and after the first day, I got back to the hotel and apparently someone else had checked into that same room. When I asked at the front desk what the issue was they said Since my room stay had been extended. It didn’t go on the original reservation. Not sure how that works since I’