Hilton Garden Inn Charleston Airport

I recently stayed at this hotel and had a mixed experience. On the positive side, the property was clean, the linens were fresh, and the bathroom was well-maintained. Unfortunately, the biggest issue during my stay was the lack of hot water. I discovered the problem in the evening. When contacting the front desk for assistance - they stated it was due to the high volume of people at the hotel and apologized for the inconvenience. Naturally, I thought to wait it out because, surely, if it was due to high volume of water use - it would eventually bounce back. But after checking the water every 30 minutes for several hours - the hot water never came. I decided to shower in the morning - again, thinking it would improve by then. But there was only a marginal improvement. So clearly - there i

After a delayed late night flight we were welcomed by the warm personality of front desk attendant Najaieh. Traveling with a family of four and two small pets, we arrived in the wee hours of the morning for only a one night stay. We were extended a late checkout, Definitely a pet friendly environment. We rested well and had a great breakfast. The room was spacious and clean. Highly recommended.

Positive: People were friendly Negative: I think my room had fleas. I left with flea bites all over my legs. I'm not sure if animals are permitted in this hotel but if so, they definitely have a flea problem.

Arrived to stay and use meeting room for a class over the weekend. I was greeted by the driver Fred and upon arrival Brett in sales was also onsite. Brett made sure I had everything I needed and all was perfect. What a 5 star team they are and it was great to see them both upon a return visit from a prior location. It was my first time at this location and I must say I misplaced the names of some of the staff but a few stood out that I can list and a big thank you also to the driver Ryan as well as the driver that took me back to the airport Sunday morning. The 7am driver had not shown up for his shift and the overnight driver left however, the overnight driver came back and took me to the airport around 7:30am even though he was off and he was so nice. A big thank you to Mikayla in the re

Upon attempting to take a shower, the hot water was not working. I called the front desk and the desk attendant told me that it must be all the long showers that others were taking. This was at 9:30pm. I tested the hot water every 30min till 1am and there was no hot water. There was also no hot water in the morning. Reading other reviews allowed me to see this is a consistent issue with this hotel. The hotel is moderately clean and nice otherwise, but if you want a hot shower I suggest you stay elsewhere.