Hilton Brooklyn New York

I had an amazing stay at the Hilton Brooklyn in NYC, and a huge part of that experience was thanks to JADE at the front desk. From the moment I arrived, Jade went above and beyond to make sure everything was perfect. She assisted me with booking my room, ensured I had the right accommodations, and consistently showed care and professionalism throughout my stay. Her warm attitude, attention to detail, and willingness to help truly made my stay worth my while. It’s rare to come across someone who makes you feel genuinely welcomed and valued as a guest, and JADE absolutely did that. She is a true asset to the Hilton Brooklyn team and deserves recognition for her outstanding customer service. I can’t thank her enough!

I had a wonderful experience during my stay! The staff were friendly, professional, and went above and beyond to make sure I was comfortable. A special thank you to Jade and Kieona at the front desk, who were exceptionally helpful and kind throughout my visit. I really appreciated the convenient texting option, which made communication so easy — the team responded quickly to my pre-arrival questions and even checked in during my stay to see if I needed anything. My room was clean, comfortable, and well-maintained, making my stay even more enjoyable. Their attention to detail and genuine care truly made a difference. Highly recommend this hotel for its amazing customer service, comfort and hospitality!

Positive: Staff was awesome, rooms are large and clean, hotel is very secure. Negative: ""

I’ve stayed at hundreds of hotels, and this was hands down one of the best check-in experiences I’ve ever had. Ruth at the front desk was incredible — warm, welcoming, and genuinely happy to help. I was traveling with products that needed to be frozen and asked if she could assist, and she immediately took care of it with a positive, can-do attitude that made everything feel easy. Her smile, professionalism, and kindness truly set the tone for the entire stay. Customer service like this is rare, and Ruth absolutely deserves recognition. She represents the Hilton brand at its very best.

We stayed here mid week for 2 nights. Room was nice, front desk clerks were very nice, helpful when asking for suggestions. We ate in the restaurant one evening food and service were good.