Heritage Inn
Martinsburg, WV · Motel
- Address
- Heritage Inn, 1024 Winchester Ave, Martinsburg, WV 25401
- Phone
- (304) 267-2935
Heritage Inn is a hotel located in Martinsburg, WV. It is one of 18 hotels listed in Martinsburg. Its 2.5-star rating is slightly below the Martinsburg city average of 4.0 stars. It ranks #17 of 18 hotels in Martinsburg. There are 10 photos associated with this location.
Customer Reviews
I Stayed here for 3 nights. I had my family here the rooms are nice and clean. Air conditioning, cable t.v. and plenty of clean towels. Also, managment is quick to assistance you with anything you need. I would recommend this place to anyone. It's right in the center of town for all shopping needs. and less than a mile to the interstate for easy off and on travel.
Why are there pictures of other hotels posted for Heritage Inn? This place is absolutely horrible. And I can say that because I just checked in yesterday. I'll post pictures of whats really going on here.
I stayed at the heritage inn on 2 different occasions. First time I stayed for 5 nights and the staff was friendly, the location is great close to Walmart and fast food places, comfortable beds. And then I left for a day and came back and stayed 6 nights once again the staff was really nice, the location is great. The first night back here I had a problem with my key reader working on my door the next day they transferred me to a room that had a bigger bed, the room looked bigger. You can tell the staff members love their job very friendly, extremely nice.
Overall, it was a decent experience. The price is a little high for being a motel but all in all they provide you with toilet paper, towels, and are put to get anything that you need. Also I have forgot to pay up for the week yesterday even though it had been 7 days and they waited until the next day to bother me to ask if I was going to pay which I thought it was pretty nice of them. Instead of knocking on my door the second 24 hours hit and telling me I needed to pay late at night or something.
Pros: The sheets and bedding were clean. The room had enough space to comfortably fit two to four people and it was air conditioned. It was nicely decorated. I think the owners/managers are making an effort but they need more guidance, training and resources to improve the hotel.|| ||||Cons: We asked for a non-smoking room but the room smelled of cigarette smoke and cleaning chemicals. The carpet was wet and the bathroom smelled as thought it had been recently used. The grout was not cleaned in the bathroom. For these reasons, I decided not to take a shower there.||||We reserved the room for two nights but decided not to stay another night because of the quality of the air. The hotel manager would not give us a refund for the second night that we did not stay and and was angry with
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This listing is informational. Contact the business directly to verify credentials, services, and availability.