Hawthorn Suites by Wyndham Franklin / Milford Area

The suites are nice and spacious but has old appliances and not many utensils. It would be nice to see new appliances and more utensils as it's extended stay so the hotel needs to take care of customers by making them feel at home. The location is quite close to 495 so easily accessible. They provide free breakfast which is good. Overall a good stay..

When we arrived we checked in and headed up to our room that was still being cleaned so we had to wait. Overall room seemed clean, someone's hair on the counter and between the towels and the shower drain wasn't training so you are standing in dirty water. Breakfast in the am was limited because of delivery issues which is understandable with everything going on. What is not understandable is why the girl that was cleaning and bringing out food while her long black hair was swinging all over, was wearing the same glove as she cleaned and handled the food AND stuffed the garbage down when it was getting full. I really hope that she changed that glove when she went into the back room, but she was out as soon as she went in, so I'm guessing not. We told the girl at the front desk about out br

Our suite with a fully-equipped kitchenette was large, clean and quiet; the bathroom was spotless. The staff , Matt and Ashley, were upbeat and helpful. We had a late dinner at Joe's -- a 5 min drive away. They serve a complimentary breakfast here, and last night, we could have had the free chili at the hotel, with the home-made chocolate chip cookies. All in all, a wonderful and affordable resting spot.

Sometimes customer service wins out over aesthetics. My family and I needed a night out of our house due to a water issue. This was not only conveniently located but hotwire had a great deal which made it a very economical option as well. The staff is friendly and accommodating. We felt very welcome here.

Breakfast is nothing special. There's juice and coffee so that's a plus. Bed is comfortable and the room is clean. From my room you can see right into another bedroom which is a little disturbing. The only blinds are blackout. Hotel staff are friendly, I locked myself out of my room and they promptly provided me with another.