Franklin Extended Stay Hotel

Booked this room for the Taylor Swift concert. The room itself was fine. Staff at check in were great despite the number of people all checking in at the same time after the show. BUT there was zero hot water. Like not even lukewarm. Not in the sink, either. And it still wasn’t hot the next morning. I’ve never been to a hotel with no hot water. Thankfully, we were heading to my sister’s house the next morning and we could shower there. Breakfast was mediocre, but there was a disclaimer that the oven was broken. French toast was hard as a rock. Eggs weren’t bad. Overwhelmingly strong smell of Lysol in the hallway.

We stayed at this hotel with a group of families for a sports tournament. The hallways smelled musty and at times smokey. The carpet in our room had not been vacuumed. There was food and beads all over the living area, bathroom and bedroom floors. There was a small amount of toilet paper on the roll and no replacement roll waiting. We had two sets of towels for the deluxe suite for a family of four. And once again had to go to the desk to get more. I’ve never had to visit the desk SO many times. The keycards needed to be reprogrammed every single time when needed to use them. Oh and they gave out cards to our kids with just a room number no last name or adult needed. My credit card was charged $60 more than the receipt. This was not the refundable room deposit. That was a separate char

I enjoyed my stay at the Best Western Plus. Customer service was friendly, especially those working at the front desk. My room was clean, spacious and had everything I needed. The bed was comfortable. The hotel is right near the interstate and just a short >10 minute drive from several restaurants and fast food places. If I attend another event at Gillette, I would definitely consider staying here in the future, especially because on top of the quality hotel, it was one of most affordable hotels in the area and a great bang for your buck.

Had a room booked months in advance, and received a call saying that they were unable to accomodate our reservation. Didn't give any real reason as to why, and didn't take care of our refund (hotel was prepaid through 3rd party site). Essentially forced us to call to seek our own refund instead of sorting it out in their end. Now only a few weeks away we are forced to pay WAY more for another place to stay. Unacceptable way of doing business.

Abhorrent service, I booked a room seven months ago to have it cancelled two and a half weeks out. Given the timeline finding comparable accommodations for a comparable price is proving impossible. The only service I was provided was an apology and potentially two phone numbers to hotels I could easily find myself. No discount at a sister facility and a complete blank affect from customer service. The property may very well be nice, I will never know.